Digital Program Manager

COMPENSATION: $90,000 to $120,000 annually

JOB SUMMARY

The Digital Program Manager sits at the intersection of physical fixture development and digital technology, managing the full lifecycle of retail display programs that combine traditional manufacturing, including custom fixtures built with Outform's manufacturing partners in China with LED displays, interactive technology, and software-driven content. This role requires fluency on both sides: knowing how physical displays are built and what it takes to get them across the finish line and understanding the digital stack well enough to know what pixel pitch means and what goes wrong when an LED display doesn't come up correctly in the field.

On any given week, the Digital Program Manager may be reviewing prototype samples from a factory in Shenzhen, troubleshooting a media player configuration with the engineering team, and walking a client through a production timeline. This is a remote role with regular travel to Outform's San Francisco and Chicago offices, client sites, and manufacturing partners in China.

This position has no direct reports.

The Digital Program Manager works across Outform's active digital program portfolio, shifting focus based on where programs are most active, a program deep in production receives more attention than one in steady state. The role carries accountability for program outcomes from pre-sale scoping through go-live and early stabilization and serves as the point person when something goes wrong in the field.

Beyond individual program execution, this role is accountable for spotting patterns across programs that need attention: vendor reliability issues, quality problems, and recurring client concerns, and for helping build the operational foundation (documentation, standards, and processes) that allows the digital program portfolio to scale.

• Manage day-to-day execution across active programs, working across engineering, software, hardware, production, and install teams
• Own client communication on program-specific matters — status updates, timeline alignment, and issue resolution — working alongside the account team
• Serve as the point person when something goes wrong in the field during go-live or early stabilization
• Support pre-sale scoping by joining client conversations, documenting requirements, and validating that what is being proposed can be delivered

• Manage fixture development with manufacturing partners in China, from initial concept through prototyping, testing, and production readiness
• Travel to China for factory visits, prototype reviews, first article inspections, and production oversight
• Travel to San Francisco and Chicago offices as needed for project milestones, client meetings, and internal alignment
• Work closely with engineering and vendor teams to translate design requirements into manufacturable solutions, flagging feasibility, material, or timeline issues early
• Participate in prototype evaluations, reviewing builds for fit, finish, assembly, and manufacturability
• Manage vendor communications on development programs: pricing, lead times, production strategies, and quality standards
• Maintain accurate documentation throughout the development cycle: specs, BOMs, prototype evaluations, and engineering changes

• Understand the full technical stack for each program, both physical and digital: fixture construction and fabrication methods, LED hardware specs, media player configuration, content management systems, network setup, and cabling
• Work with engineering and software teams on technical requirements to ensure what gets specified is what gets built and installed
• Apply knowledge of both fixture development and digital signage to scope programs accurately, troubleshoot issues, and push back when a proposed approach will not work in the field
• Read and interpret engineering drawings and translate them into clear direction for vendors and production teams

• Keep the hardware and component library current: use cases, configuration patterns, install requirements, and known issues for each component in the portfolio
• Build program documentation that gets used: handoff packages, support intake requirements, and escalation paths any team member can pick up and follow
• Track field issues such as recurring installer problems, warranty patterns, scope drift, and feed that information back into how the next program is scoped

• Global Engineering - technical requirements, design feasibility, and engineering drawings
• Technology Production - hardware specification, media player configuration, and interactive technology integration
• Production and install teams - production timelines, field installation, and go-live support
• Account and sales teams - client communication, pre-sale scoping, and program alignment
• China operations, sourcing, and manufacturing partners - fixture…