Senior Content Development Specialist

Senior Content Development Specialist General Summary

Responsible for developing, writing, and maintaining content on various internal and external communication channels for Bio Bridge Global and its subsidiaries (BBG).

Will write, edit, and coordinate publications, news releases, newsletters, brochures, blogs, website content, video/phone scripts, leadership presentations, intranet content and other high-level communications.

Will ensure accurate, consistent, and timely information.

Will develop and implement internal communications campaigns, including graphics and text, across multiple communications channels.

Will develop methods for measuring effectiveness of those campaigns.

Will manage and develop content for external email newsletters.

Commit to and abide by the character of Bio Bridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE).

Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

• Develop and produce printed and digital materials for internal and external audiences.
• Set up and implement internal communications campaigns, including graphic design and text, across variable channels.
• Manage, develop, and distribute content for external email newsletters.
• Serve as design editor for internal communications, assuring they adhere to a specific style for design and word use.
• Develop and report on metrics to gauge effectiveness of communications campaigns.
• Write engaging news articles, media releases, intranet stories and public service announcements.
• Take and edit photos and video as needed for departmental and organizational needs.
• Design content as needed for internal communications outlets.
• Review and edit email marketing campaign materials.
• Write, evaluate, proofread, verify and edit internal and external content to include advertising copy, articles, testimonials, brochures, video and phone scripts, bulletins, catalogs, letters, newsletters, programs, proposals, speeches, reports, photos and videos, email communications, etc.
• Maintain and update the organization’s mobile app.
• Ensure accuracy and completeness of projects.
• Interview sources when appropriate for internal and external communication platforms.
• Conduct and ensure proper inventory of department literature.
• Ensure publication projects meet quality standards, follow style guidelines, and convey consistency.
• Serve as a backup on specialty communications media, including text communications system and digital signage.
• Develop and maintain systems, processes, policies and procedures that support efficient and quality workflow.
• Maintain a close working relationship with the departmental management.
• Performs other duties as assigned.

• Provide assistance to other departments as needed.
• Run departmental errands as directed.

Requires a Bachelor’s Degree from an accredited four-year college or university.

• Valid United States Driver’s License

• Requires five or more years or more years of journalism, publications, public relations, marketing, or related experience.

• Must have knowledge of journalism, public relations, media, and/or developing publications.
• Must have previous work experience with Microsoft Office, to include Outlook, Word, Excel, and PowerPoint.
• Must have general…