Coordinator, Retail Communications

Job Title

Coordinator, Retail Communications

Coordinator, Retail Communications

Location:
Remote

Travel:
Up to 20% of the time, attending meetings in Washington DC

and potential store travel

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love—big, little and in between. We’ve framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing.

We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

We’re seeking a Coordinator, Retail Communications who will translate complex corporate directives into clear, actionable, and engaging messages that help our store teams succeed. This role owns the day-to-day execution of our retail communication strategy—from drafting daily messages in Zipline to managing communications for campaigns, product launches, and promotions. This role reports to the Director, Retail Communications & Operations.

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

At Framebridge, our people are the heart of everything we build. We foster an inclusive, equitable, and collaborative environment where remarkable individuals take pride in their craft, elevate the customer experience, and are empowered to do the best work of their careers.

• Build clear, relevant, and engaging content for store-facing communications aligned with brand tone and values
• Translate complex corporate directives into easy-to-follow guidance for store teams
• Upload and schedule communications, tasks, and resources using Zipline; maintain documentation and version control within the platform
• Monitor task completion rates and engagement analytics through Zipline dashboards; identify communication gaps or bottlenecks and recommend improvements
• Build Retail’s monthly newsletter and develop quarterly communications calendars
• Maintain Communications statuses and dates in Asana trackers; monitor Slack channels for urgent communications needs
• Provide in-store support as needed for events, campaign launches, and other activations

• 3+ years of retail experience, ideally in a communications, operations, or store support…