Outreach & Disaster Response Coordinator – Golden Crescent Region

Description ABOUT US

United Way of San Antonio and Bexar County unites the community to identify and solve our most critical issues. We are dedicated to improving people's lives and creating community-level change. Our work includes leading cross-sector collaborations, advocating for public policy changes and investing in programs that prevent problems from happening in the first place for those in need. Our strategy for improving quality of life and advancing the greater good involves focusing in four impact areas: 1.)

Ready Children - preparing children for kindergarten; 2.) Successful Students - empowering students to graduate and reach their full potential; 3.) Strong Individuals and Families - helping individuals and families become self-sufficient 4.) Safety Net - addressing urgent and essential needs for those in crisis.

The 2-1-1 Outreach & Disaster Response Coordinator serves as the primary representative for 2-1-1 throughout the Golden Crescent Region, leading community outreach, partnership development, and disaster preparedness initiatives. This position builds strategic relationships with community organizations, emergency management agencies, and local stakeholders to increase awareness of 2-1-1 services and improve access to critical resources.

During emergencies and disaster events, this role coordinates the collection, verification, and dissemination of timely resource information, supports emergency response efforts, and ensures 2-1-1 remains a reliable source of information and referral services for affected communities.

• Develop and deliver presentations to nonprofit organizations, faith-based organizations, government agencies, healthcare partners, and community groups.
• Conduct outreach throughout the seven-county Golden Crescent Region to increase awareness of 2-1-1 services.
• Cultivate and sustain strategic partnerships with community organizations, local governments, emergency management agencies, and other stakeholders.
• Identify resource gaps and community trends and recommend outreach strategies to improve access to services.
• Represent 2-1-1 at community meetings, coalitions, conferences, and public events.

• Coordinate the collection, verification, and dissemination of disaster-related resource information.
• Create and distribute disaster notifications, situational updates, and resource information to 2-1-1 staff and TIRN members.
• Develop After-Action Reports (AARs) following disaster activations.
• Participate in emergency management meetings, trainings, exercises, and disaster response activities.
• Ensure compliance with TIRN Emergency Management Protocols and statewide disaster response procedures.

• Provide Information & Referral (I&R) and crisis intervention services as operational needs require.
• Maintain expert knowledge of 2-1-1 systems, technology, operations, and disaster response protocols.
• Provide leadership and operational support during high call-volume periods, disaster activations, and special projects.
• Support service level goals by assisting Call Specialists during critical operational needs.
• Perform other duties as assigned.

• Employer-subsidized healthcare plan with employer-funded HRA offered.
• Group dental, vision, life insurance and other insurance products available.
• Paid holidays, personal and sick leave time.
• 403(b) retirement plan with employer matching available.

• Bachelor's degree – required / master's degree – preferred in Health & Human Services, Social Services or other related field of study.
• High level of interpersonal skills to handle sensitive and confidential information. Position continually requires demonstrated poise, tact and diplomacy
• Five to eight years of progressively responsible experience in community outreach, emergency management, nonprofit leadership, or human services.
• Extensive knowledge of community issues.
• Strong relationships in the nonprofit, public and private sectors.
• Staff and volunteer management.

• Experience with disaster response or emergency management.
• Knowledge of…