Refugee Cash and Medical Assistance; RCMA) Program Coordinator

If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!

Reporting to the Client Services Supervisor, Global Refuge seeking a compassionate, detail-oriented, and justice-centered individual to join our team as the Refugee Cash and Medical Assistance (RCMA) Program Coordinator. This position plays a critical role in supporting newly arrived refugees and other ORR-eligible populations through the administration of Refugee Cash Assistance (RCA) and Refugee Medical Assistance (RMA) services, promoting client stabilization, self-sufficiency, and successful integration into their communities.

The RCMA Program Coordinator will supervise program staff, oversee daily program operations, and ensure compliance with federal, state, and agency requirements. This role is responsible for monitoring program performance, conducting quality assurance reviews, overseeing client eligibility determination and enrollment processes, and ensuring participants receive comprehensive case management and employment-focused support. The Coordinator will cultivate partnerships with community organizations, healthcare providers, workforce development agencies, and other stakeholders to strengthen service delivery and improve client outcomes.

The ideal candidate will possess strong leadership, organizational, and problem-solving skills, thrive in a fast-paced environment, and be committed to empowering refugees and immigrants on their path toward economic independence and community integration.

Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, care for unaccompanied children, and economic empowerment and employment.

Our work also extends to Guatemala and Mexico, where we help young people with skills training and community reintegration. To date, we have served over 800,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.

Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:

• medical, dental, vision available the first day of employment
• generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays
• 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave
• company 403(b) contribution of 3%, an additional 7% match which vests immediately

At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.

• Supervise RCMA Program staff and monitor daily work activities
• Track and approve timesheets and time off requests.
• Conduct performance evaluations and document performance concerns.
• Oversee implementation of the Refugee Cash and Medical Assistance Program in San Antonio and surrounding areas in accordance with ORR regulations, state requirements, and Global Refuge standards.
• Ensure timely and accurate eligibility determination, enrollment, recertification, and case closure processes for RCMA participants.
• Develop and execute outreach strategies to identify and engage eligible refugees and other ORR-eligible populations.
• Adapt and create program materials, including handbooks, case file documentation, eligibility tools, evaluation documents, and standard operating procedures to support high-quality program delivery.
• Maintain electronic and hard-copy case files in compliance with contractual, federal, and organizational requirements.
• Conduct quality assurance activities, including case file reviews, eligibility audits, and compliance monitoring.
• Ensure timely and accurate completion of all required reports, data entry, and program documentation.
• Monitor program outcomes and performance measures and address any compliance concerns promptly.
• Provide oversight of client-centered, trauma-informed, culturally-and-linguistically appropriate services for RCMA participants.
• Ensure participants receive comprehensive assessments, individualized service plans, referrals, and follow-up services.
• Coordinate services that support economic self-sufficiency, including employment, vocational training, benefits navigation, housing stabilization, and healthcare access.
• Collaborate with workforce development agencies, employers, healthcare providers, and community-based organizations to connect clients with needed resources.
• Assist…