Triage Hotline Nurse; RN

Qualifications

• Fluency in English is required.
• Academic Requirement: Registered nurse license, Bachelor of Science in Nursing
• Certifications: Good standing as a registered RN with the State of Texas Board of Nursing; current BLS certification (PALS preferred), First Aid, CPR, and emergency behavior intervention
• Work Experience: Minimum 5 years as an RN; preferred pediatric nursing experience

• Meet and maintain all federal and state regulatory guidelines and standards applicable to this position.
• Provide telehealth triage services to assess patient needs and evaluate symptoms, including patient inquiries, patient teaching, and determining urgency and appropriate care.
• Conduct in-person and virtual assessments based on established protocols and accurately document medical findings.
• Gather, collect, and clarify patients’ current condition and past medical history.
• Effectively communicate with the Medical Director when findings are concerning for a patient’s health and well‑being.
• Communicate with RN Managers and other medical staff to devise individual plans of care and serve as a nurse support for other medical staff.
• Implement Compass Connections safety protocols, including evacuation procedures with children and staff during emergencies.
• Maintain confidentiality of health‑care records in accordance with HIPAA and Compass Connections PII protocol and procedures.
• Address other job duties as assigned or for unforeseen matters requiring attention to maintain program fluidity and functionality.

• Plan, organize, and prioritize daily work using sound judgment.
• Monitor established health‑care plans for the service population at sites within the timeframe established by our state and federal partners.
• Ensure accurate documentation per agency policies, regulatory requirements, and program timelines.
• Meet all program and federal partners’ documentation and process requirements.
• Other duties as assigned.

• Pass a pre‑employment drug screen and random drug screens throughout employment.
• Provide proof of work eligibility status upon request.
• Pass a pre‑employment and biennial criminal background check.
• Demonstrate the ability to work collaboratively with staff and service providers, communicate effectively in writing and verbally, work in a fast‑paced environment, maintain emotional control and professional composure, and meet computer literacy requirements.
• Work independently and as part of a multidisciplinary team without intensive supervision.
• Demonstrate a working knowledge of all Compass Connections policies and procedures.
• Provide current physical‑medical release and proof of immunizations, titers, or declinations for MMR, Varicella, Hep B, Hep A, Tetanus, PPD, and optionally Meningococcal (preferred).
• Perform physical activity such as extensive walking, stretching, and bending.
• Maintain professional interpersonal skills, including oral, written, listening, and non‑verbal communication.

Compass Connections is committed to following immunization recommendations from the U.S. Centers for Disease Control (CDC). All employees must receive an annual influenza vaccination or obtain an approved exemption. This is a condition of employment, and new hires are responsible for providing proof.

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws, including the Age Discrimination in Employment Act (ADEA) and the Americans with Disabilities Act (ADA), we provide equal employment opportunity to all applicants and employees. All terms and conditions of employment, such as hiring, promotion, training, and benefits, apply equally regardless of race, religion, national origin, color, sex, age, citizenship status, veteran or military status, or disability.

We are unable to sponsor or take over sponsorship of an employment visa at this time.