Quality Assurance Specialist
Job in
San Antonio, Bexar County, Texas, 78201, USA
Listed on 2026-07-02
Listing for:
MillenniumSoft Inc
Full Time
position Listed on 2026-07-02
Job specializations:
-
Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Job Description & How to Apply Below
Quality Assurance Specialist 1
The Quality Assurance Specialist ensures interactions, processes, and deliverables meet established quality standards. This role focuses on monitoring service delivery, supporting compliance, and driving continuous improvement through data tracking, reporting, and coaching.
Full Time
$15 - $19/hour (based on experience)
USA TX - San Antonio, North American Shared Service
Roles & Responsibilities- Monitor and evaluate interactions for adherence to quality standards (using MS Forms and scorecards)
- Track, analyze, and report QA metrics and results to management/stakeholders
- Provide feedback and coaching to improve performance
- Develop and implement QA processes and guidelines
- Collaborate with training teams to address performance gaps
- Identify process improvement opportunities and recommend solutions
- Maintain supporting QA documentation
- 1-5 years of relevant experience
- Prior Quality Assurance, auditing, or call/chat monitoring experience in a contact center environment preferred
- Proficient in Excel, Windows 10, and Microsoft 365 (Outlook)
- Attention to detail and analytical thinking
- Strong communication and coaching/feedback delivery skills
- Time management and self-starter mindset
- Collaboration, adaptability, and accountability
- Familiarity with SAP, JDE, i5 preferred;
High Radius a plus
- Bachelor’s degree in Business, Quality Management, or related field preferred
- Must be eligible to work in the USA
- Ability to manage high-volume workload with accuracy and consistency
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