Quality Manager

Company Profile

With over 80 years of innovation, JCB is the world’s largest privately owned manufacturer of construction and agricultural equipment. Operating 23 manufacturing facilities across four continents—including the United States, the United Kingdom, India, and Brazil—JCB produces a diverse portfolio of more than 300 products. These include telescopic handlers, backhoe loaders, excavators, wheel loaders, compact excavators, skid steer loaders, compact track loaders, access aerial work platforms, rough terrain forklifts, and tractors.

At the heart of JCB’s success are its people. As a family-owned business, we are accountable to our customers—not shareholders—which gives us the flexibility to focus on long-term innovation and delivering real value. This independence allows us to continuously develop advanced technologies and integrate them into equipment designed to perform in the toughest environments while maximizing customer productivity.

At JCB, we stand behind our products—and our name—with pride and commitment to quality.

To lead the site quality function, ensuring that all products and processes consistently meet customer, regulatory, and internal standards. The Quality Manager is accountable for driving a culture of quality excellence, continuous improvement, and right-first-time delivery across manufacturing operations, while aligning with business strategy and company values.

Full Time, FLSA Exempt

13210 Palo Alto Rd., San Antonio, TX 78264

JCB offers a comprehensive benefits package, including medical, dental, and vision insurance; 401 (k) retirement plan; paid time off and paid holidays.

• Robust Quality Management System (QMS)
• Ensures effective implementation and continuous improvement of quality management systems aligned to recognized standards (e.g. ISO 9001 / IATF), maintaining compliance and audit readiness.
• Consistent high-quality product output
• Leads processes and controls that ensure products meet defined specifications, reducing defects, rework, and customer concerns.
• Effective problem resolution and prevention
• Drives structured root cause analysis and implementation of corrective and preventive actions to eliminate repeat issues and improve reliability.
• Customer satisfaction and quality performance
• Monitors and improve key quality KPIs including warranty, internal defects, customer feedback and compliance audits (QASI / ISO) ensuring alignment with business targets.
• Cross-functional quality leadership
• Partners with manufacturing, engineering, supply chain, and suppliers to embed quality standards throughout the product lifecycle.
• Continuous improvement of culture
• Champions Lean, Six Sigma, and operational excellence initiatives to improve efficiency, reduce waste, and enhance process capability.
• People leadership and capability development
• Builds, mentors, and develops the quality team to ensure strong technical capability and succession planning.
• Other duties as assigned

• 5-8+ year’s business/lean/operations experience, driving team excellence, and managing people.
• Experience in quality control in a manufacturing and assembly environment
• Proven leadership skills (lead, motivate, process and people management skills).
• Experience in improvement processes (i.e. Six Sigma, Lean, etc.).
• Must pass any drug screens, background checks and pre-employment tests as applicable
• Must pass any drug screens, background checks, and any pre-employment tests, which will be conducted in accordance with applicable law.

• Proven experience leading cross-functional change initiatives, driving alignment and adoption across business and operational teams
• Strong influencing and stakeholder management skills, with the ability to act as a change agent and build consensus without direct authority
• Demonstrated ability as a problem solver, using data and quality principles to identify root causes and implement sustainable solutions
• Background in quality management or continuous improvement (e.g., Lean, Six Sigma, or similar), with a focus on operational…