Client Quality Specialist

Client Quality Specialist

San Antonio, Texas, United States

Customer Quality Specialist serves as the primary quality interface between Boeing and GTI for assigned programs. This role owns the coordination and resolution of Boeing NCRs, corrective actions, and quality deliverables, exercising independent judgment to evaluate issues, establish priorities, coordinate cross-functional resources, and drive timely resolution. The role requires strong knowledge of root cause analysis, corrective action methodologies, and aerospace quality requirements, with the ability to assess technical issues and determine appropriate courses of action.

Essential Duties and Responsibilities

• Serves as the primary Quality point of contact between Boeing and GTI for assigned programs, coordinating client quality issues, requirements, deliverables and communications.
• Communicates Boeing quality requirements, specifications, procedural updates, and customer expectations to appropriate GTI personnel and support compliance with applicable CFRs, AS9100 requirements, Boeing specifications, and program-specific quality requirements.
• Owns Boeing-issued NCRs and corrective actions, independently assessing status and risks, determining appropriate next steps, coordinating Engineering, Quality, Manufacturing, Supply Chain, and other resources, and driving timely disposition and closure.
• Leads and participates in Boeing and GTI quality reviews, audits, technical discussions, and program meetings; support Boeing onsite visits and technical reviews as needed.
• Evaluates customer findings and recurring quality issues, facilitates root cause analysis and corrective action development, and determines appropriate actions and resources to address identified risks. Reviews technical information and coordinates development and submission of accurate corrective action responses and supporting documentation.
• Maintains accurate and timely updates to Boeing supplier/customer quality portals and systems, including NCRs, corrective actions, quality deliverables, and supporting documentation. Track Boeing-required deliverables and commitments and escalate overdue actions or significant risks as appropriate.
• Interprets Boeing quality requirements and program expectations and determines appropriate GTI actions to support compliance and customer commitments.
• Evaluates NCR and corrective action trends, identifies significant quality or program risks, determines when escalation is warranted, and recommends appropriate corrective or preventive actions to management.
• Maintains regular attendance including being at work, being on time to work and working full shifts.
• Other duties as assigned.

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Adaptability – Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
• Communications – Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, and keeps others informed and uses appropriate communication methods.
• Dependability – Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
• Initiative – Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
• Work Quality – Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.

Job Core Competencies

• Cooperation – Establishes and maintains effective…