Client Quality Specialist

Summary

Customer Quality Specialist serves as the primary quality interface between Boeing and GTI for assigned programs. This role owns the coordination and resolution of Boeing NCRs, corrective actions, and quality deliverables, exercising independent judgment to evaluate issues, establish priorities, coordinate cross-functional resources, and drive timely resolution. The role requires strong knowledge of root cause analysis, corrective action methodologies, and aerospace quality requirements, with the ability to assess technical issues and determine appropriate courses of action.

• Serves as the primary Quality point of contact between Boeing and GTI for assigned programs, coordinating client quality issues, requirements, deliverables and communications.
• Communicates Boeing quality requirements, specifications, procedural updates, and customer expectations to appropriate GTI personnel and support compliance with applicable CFRs, AS9100 requirements, Boeing specifications, and program-specific quality requirements.
• Owns Boeing-issued NCRs and corrective actions, independently assessing status and risks, determining appropriate next steps, coordinating Engineering, Quality, Manufacturing, Supply Chain, and other resources, and driving timely disposition and closure.
• Leads and participates in Boeing and GTI quality reviews, audits, technical discussions, and program meetings; support Boeing onsite visits and technical reviews as needed.
• Evaluates customer findings and recurring quality issues, facilitates root cause analysis and corrective action development, and determines appropriate actions and resources to address identified risks. Reviews technical information and coordinates development and submission of accurate corrective action responses and supporting documentation.
• Maintains accurate and timely updates to Boeing supplier/customer quality portals and systems, including NCRs, corrective actions, quality deliverables, and supporting documentation. Track Boeing-required deliverables and commitments and escalates overdue actions or significant risks as appropriate.
• Interprets Boeing quality requirements and program expectations and determines appropriate GTI actions to support compliance and customer commitments.
• Evaluates NCR and corrective action trends, identifies significant quality or program risks, determines when escalation is warranted, and recommends appropriate corrective or preventive actions to management.
• Maintains regular attendance including being at work, being on time to work and working full shifts.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following competencies:

Customer Quality Specialist serves as the primary quality interface between Boeing and GTI for assigned programs. This role owns the coordination and resolution of Boeing NCRs, corrective actions, and quality deliverables, exercising independent judgment to evaluate issues, establish priorities, coordinate cross-functional resources, and drive timely resolution. The role requires strong knowledge of root cause analysis, corrective action methodologies, and aerospace quality requirements, with the ability to assess technical issues and determine appropriate courses of action.

• Serves as the primary Quality point of contact between Boeing and GTI for assigned programs, coordinating client quality issues, requirements, deliverables and communications.
• Communicates Boeing quality requirements, specifications, procedural updates, and customer expectations to appropriate GTI personnel and support compliance with applicable CFRs, AS9100 requirements, Boeing specifications, and program-specific quality requirements.
• Owns Boeing-issued NCRs and corrective actions, independently assessing status and risks, determining appropriate next steps, coordinating Engineering, Quality, Manufacturing, Supply Chain, and other resources, and driving timely disposition and closure.
• Leads and participates in Boeing and GTI quality reviews, audits, technical discussions, and program meetings; support Boeing onsite visits and technical reviews as…