Shift leader, Restaurant​/Food Service

Shift Leader

The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef, and a food trailer to now operating restaurants nationwide.

What We Need

As a Shift Leader, you will ensure every shift runs smoothly and we deliver a Damn Good experience to our guests. You will balance hands-on involvement with guiding and supporting the team, taking responsibility for both Front of House (FOH) and Back of House (BOH) activities.

What You'll Do

* Shift Leadership:
You will lead shifts with a focus on delivering exceptional guest experiences, managing team dynamics, and ensuring operational excellence.

* Key Holder Responsibilities:
You may serve as a key holder, responsible for opening and closing the restaurant, including setting up and securing the facility.

* Task Delegation:
You will identify, prioritize, and delegate tasks to team members to keep the restaurant running efficiently during your shift.

* Guest

Experience:

You will actively engage with guests to ensure their needs are met and address any concerns with urgency and care.

* Team Support:
You will assist in hiring, training, and mentoring team members to help them achieve their potential and meet performance standards.

* Operational Excellence:
You will maintain knowledge of FOH and BOH processes, including recipe adherence, food safety, and cleanliness standards.

* Inventory and Prep Management:
You will support inventory management, ensure proper prep levels, and conduct line checks to uphold food quality.

* Cash Handling:
You will supervise cash management, ensuring accuracy and adherence to company policies during opening and closing activities.

* Compliance and Safety:
You will complete and ensure compliance with all health, safety, and regulatory checklists.

* Problem-Solving:
You will resolve guest or team member issues with a sense of urgency and professionalism, escalating concerns when necessary.

* Flexibility:
You will perform other duties or special projects as assigned to meet evolving business needs.

How You'll Do It

* Leadership:
You will set the tone for the team, demonstrating Torchy's values and fostering a positive work environment.

* Adaptability:
You will remain calm and effective in a fast-paced, dynamic environment, handling challenges with confidence and creativity.

* Communication:
You will ensure clear and open communication with team members, providing direction, feedback, and encouragement.

* Attention to Detail:
You will uphold high standards for food quality, safety, and cleanliness, ensuring every detail contributes to an excellent guest experience.

* Teamwork:
You will work collaboratively with all team members, building trust and respect to achieve shared goals.

What You Need

Minimum Qualifications

* Experience in a supervisory or leadership role in a restaurant or similar environment.

* Strong understanding of food safety, guest service, and restaurant operations.

* Required state alcohol-server and Manager Serv Safe certifications.

* Flexibility to work varying shifts, including evenings, weekends, and holidays.

* Ability to lift, push, pull, or carry heavy objects up to 40 pounds and to stand or walk for extended periods.

Preferred Qualifications

* Bilingual English/Spanish, a plus.

* Experience in training, mentoring, and developing team members.

* Familiarity with inventory and cash-handling processes.

* Proven ability to handle high-pressure situations with professionalism.

Let's TACO 'bout why it pays to be a Torchy's Team Member:

* $17.00 - $21.00 per hour based on experience

* Flexible schedules

* Incredible growth opportunities. This is more than just a job…it can lead to a Damn Good career!

* Damn Good food discount card for you AND your spouse

* Access to all benefits including medical, dental, and vision for full time Team Members after 1 year of employment, plus 401(k) after 6 months

* Paid Time Off (PTO) after 1 year of employment

* Torchy's Family Foundation supports our fellow Team Members in times of need and crisis