Patient Service Coordinator - San Antonio, Texas

Compensation $13.00/hour

• Part‑time opportunity available
• Driver’s license required
• Team Atmosphere
• Pay Activ – On‑demand access to earned wages, get up to 50% of your earned wages immediately.
• Paid training:
  No experience? We have you covered!
• Free company uniform
• 401(k) with Employer Match

• Health Coaching & Resources – One‑on‑one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.
• Employee Assistance Program (EAP) – you and eligible members of your household have 24/7 access to confidential counseling.

The Patient Services Coordinator is the welcoming face of our hospital’s front‑of‑house experience. This role blends compassionate patient support with smooth valet and arrival operations: greeting patients and visitors, coordinating vehicle drop‑off and retrieval, assisting with mobility needs, providing clear way finding, and ensuring a calm, safe, and seamless arrival experience that reflects our hospital’s standards of care.

• Warm and reassuring. You welcome patients and families with kindness, professionalism, and empathy—especially during stressful or emotional moments.
• Dependable and discreet. You uphold patient confidentiality and follow all hospital procedures.
• Steady under pressure. You remain composed and solution‑oriented during peak times, medical emergencies, and sensitive situations.
• Clear communicator. You coordinate effectively with clinical staff, security, transport teams, and visitors.
• Team‑oriented and proactive. You anticipate needs, support colleagues, and step in wherever needed for smooth operations.
• Responsible decision‑maker. You use sound judgment and follow institutional policies when navigating unexpected issues.

• Greet arriving patients, families, and visitors with professional, compassionate service.
• Provide way finding assistance and information about hospital departments, check‑in processes, and visitor protocols.
• Assist guests with mobility devices—including wheelchairs—and coordinate transport when needed.

• Safely and efficiently park and retrieve vehicles; secure and log keys following hospital procedures.
• Maintain orderly traffic flow at main entrances to support and minimize wait times.
• Assist with patient loading/unloading, ensuring comfort and safety.

Process validated parking tickets, payment transactions, POS operations, and end‑of‑shift reconciliations.

Maintain accurate parking logs, document vehicle conditions, and follow incident‑reporting protocols.

Partner with patient access, security, environmental services, nursing units, and transport teams to support arrivals, discharges, and special assistance needs.

Address patient or visitor concerns with empathy and professionalism; elevate issues appropriately to supervisors or hospital leadership.

Assist with traffic control during peak hours, community events, emergency situations, or high‑volume clinic days.

Support special transportation needs for patients requiring additional assistance.

Complete daily activity and cash reports as required.

Document service incidents.

Adhere to all hospital safety, infection‑prevention, and confidentiality standards.

Perform other lobby or guest‑experience tasks as assigned to support a safe, welcoming hospital environment.

Education: High school diploma or GED preferred.

Experience:

• 1–2 years of experience in valet, patient transport, customer service, or hospitality preferred.
• Healthcare or high‑volume service environment experience is a strong asset.

Cash Handling: Experience with POS systems and reconciliation preferred.

Technical: Comfortable using mobile dispatch apps, parking management tools, and basic hospital or visitor‑management systems.

Language: Proficiency in English required; additional languages valued in a patient‑care setting.

Licensure: Valid driver’s license with a clean driving…