Retail Service Specialist

Retail Service Specialist

At O'Reilly Auto Parts, the Retail Service Specialist will support the Store Manager and Assistant Managers in sales, customer service, store appearance, and store operations. This person also manages shift operations in the absence of Assistant or Store Manager.

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, ensuring team member execution on programs such as Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot.
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers on shipment arrivals.
• Handle special orders and outside purchases efficiently according to procedure, using electronic outside purchase order ledger.
• Process retail customer returns and exchanges efficiently and friendly, issuing accurate refunds using correct payment methods, and processing or staging returned merchandise correctly.
• Ensure all merchandise, including core charges and warranties, is invoiced before product leaves the store.
• Communicate Zipline messages, Image Maker and merchandising tasks delegated and completed as assigned.
• Ensure team members adhere to posted work schedule, approval of changes/deviations, and proper clock in/out per policy.
• Perform all store opening/closing duties: day‑end procedures, secure money/deposits, prepare bank deposits, secure building security, arm/disarm alarms, lock delivery vehicle(s).
• Other duties as assigned.

• Strong communication skills.
• Ability to obtain RSS Certification.

• Retail sales experience, preferably in auto parts.
• Automotive systems and repair knowledge.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

• Competitive wages & paid time off.
• Stock Purchase Plan & 401(k) with employer contributions starting day one.
• Medical, dental & vision insurance with optional FSA.
• Team member health & wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information, or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please email  or call (800) 471‑7431 option, and provide your requested accommodation and position details.

Seniority level:
Entry level

Employment type:

Full-time
Job function:
Other
Industry: Retail