Mobile Associate, Store in Store - Retail Sales

Mobile Associate, Store in Store - Retail Sales

Join to apply for the Mobile Associate, Store in Store - Retail Sales role at T-Mobile.

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That's how we're UNSTOPPABLE for our employees!

Mobile Associates, Store‑in‑Store are an integral part of the Retail Team responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is critical for success. They are ambassadors who create energy and excitement around our products and services, thrive in high‑traffic environments, and build and deepen relationships with customers through meaningful interactions.

• Proactively engage with a broad range of customers in a highly‑traffic retail environment. Use digital tools, communicate effectively, educate customers and showcase the value of T‑Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process. Identify customer needs and use solution‑based selling techniques to demonstrate the value of T‑Mobile products and services, recommend wireless solutions and help customers understand how to self‑serve and use the T‑Mobile app.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes. Review personal results, current promotions and Hub updates, and stay Customer Ready at all times. Partner with nearby store locations to fully onboard customers, practice skills, share knowledge, perform store operations, opening and closing procedures, secure kiosk assets and report lost keys/assets.
• Be customer obsessed: passionate, friendly, engaging, build rapport and trust, engage on a personal level, exceed customer expectations, proactively reach out to potential customers, follow up, capture referrals, manage Be Back processes and perform price overrides for specialty offers.
• Build relationships with nearby leadership and teams to support customer experiences from account set‑up to device support and account servicing.

• High School Diploma/GED (Required)
• Minimum 6 months of customer service and/or sales experience; retail environment preferred.

• Customer Satisfaction: passionate customer advocate, balance experience and performance goals (Required)
• Team Building: willingness to work with peers and leaders, share best practices, serve customers (Required)
• Retail Sales: competitive drive and confidence to succeed in a fast‑paced sales environment (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No

Safety Sensitive Position:
No

Hourly Base Pay: $17.50, plus $5.00 per hour training pay.

Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. Eligibility for Annual Stock Grant.

Full and part‑time employees have access to medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, paid holidays, parental and family leave, family building benefits, backup care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short‑ and long‑term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, voluntary long‑term care insurance, mobile service & home internet discounts, pet insurance, commuter and transit programs.

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