Retail Master Club Fitter

Overview

The Retail Master Club Fitter is responsible for building golfer relationships and working one‑on‑one with golfers and teammates to ensure a positive club fitting experience.

• Support the Operations Sales Manager in achieving company objectives in sales performance, profit contribution and profit and loss controls by overseeing the sales effort in their department.
• Train and certify all club fitters and focus on driving sales specifically in services related areas such as simulator, putting green, special orders, pre‑owned, club fitting and repair programs, accessories, etc.
• Analyze golf sales reports and data to understand business results and opportunities, and communicate the results to teammates.
• Establish and maintain effective relationships with customers, gaining their trust and respect by using diplomacy and tact; ensure customers are greeted and acknowledged and offer assistance as needed.
• Monitor sales, customer service and operational efforts of the selling floor.
• Serve as the point of contact for customers and teammates to provide golf services knowledge and communicate the company’s golf services standards.
• Maintain thorough knowledge of products and services, merchandise promotions, test merchandise and advertising.
• Manage store services sales by performing customer club fittings and repairs.
• Train teammates on all aspects of services, specialized selling techniques, services technology, etc.
• Ensure department scheduling, workplace and daily teammate assignments are on task.
• Communicate information to department teammates regarding company initiatives, programs, promotions, services, etc.
• Assist the store management team with general supervision in the store in accordance with company policies and procedures, including opening and closing the store and coverage as assigned.
• Plan and execute all golf directives.
• Ensure the store is achieving shrinkage goal by partnering with teammates/management to set expectations on how to use merchandise for display and properly handle to ensure all is accounted for.
• Comply with all federal, state, and local regulations regarding store operations.
• Perform other tasks assigned by management.

• Accountability
• Customer‑Focus
• Collaborative
• Instills Trust
• Decision‑Quality / Decision‑Making Abilities
• Action‑Oriented

• 1‑3 years retail experience preferred.
• 1‑3 years golf industry experience preferred.