Retail Sales Associate

Overview

Full-Time Retail Sales Associate to join our team. Compensation ranges from $12.95 to $15.95 per hour, with a commission structure that pays you for every transaction you process. Associates can earn up to 8% on transactions, which could average an additional $4.14 per hour on top of hourly pay.

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. The role greets, engages, and interacts with customers to process sales, loans, and other transactions, and assists with inquiries and problem resolution.

The associates work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations), and more. The Full-Time Pawnbroker / Retail Sales Associate earns hourly wages plus commissions based on productivity, with actual pay determined by location, qualifications, and experience.

• Greets and interacts with all customers to develop rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items in accordance with policies and procedures.
• Answers incoming calls per company standards.
• Communicates legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers and collaborates to create a positive customer experience.
• Completes assigned training and performs other related duties as needed.

• Must be willing and able to lift/carry up to 50 pounds and perform duties for extended periods (standing, walking, etc.).
• Ability to work with firearms and become firearms certified.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Strong desire to serve customers and be team-oriented; ability to multi-task in a fast-paced environment; basic math skills.
• Cash handling experience preferred.
• Ability to work at multiple locations as needed and on a flexible retail schedule, including weekends and holidays.
• Computer literate; able to operate POS systems and common office machines.
• Bilingual applicants are encouraged to apply.

The employee commission incentive plan is proprietary. Pawnbrokers have the potential to earn 2-8% commission based on gross profit from personal performance. Further details are provided during the interview process.

The information in this description is not all-inclusive; duties may be reassigned as needed. Management may modify duties at any time. An arbitration agreement may be required for disputes. Pay rates comply with local minimum wage laws. Earned Wage Access and 401(k) details are provided where applicable. All applicants must be eligible for the First Cash program requirements and benefits described.

First Cash Holdings, Inc. is an Equal Opportunity Employer
It is the policy of First Cash to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by law. Reasonable accommodations are provided where needed.