Member Specialist

Position Summary

Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regarding self-service technology. Processes member purchases. Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types. Follows company safety standards, procedures, and guidelines, including conducting safety sweeps. Follows proper procedures for handling merchandise.

Corrects and reports unsafe situations to facility management. Maintains entrance and exit areas. Acknowledges members, verifies membership cards, and identifies member needs. Assists members with purchasing decisions, locating merchandise, and transporting items. Maintains a safe shopping environment. Assists with the training of Member Frontline Services associates on company processes and procedures, teaches new technology and tool functionality, delivers new programs rollout training, and provides continuous learning and process improvement opportunities.

Complies with company policies, procedures, and standards of ethics and integrity.

• Provide member service and maintain checkout area.
• Resolve member issues and concerns, promote products and services.
• Guide members on self‑service technology and process purchases.
• Assist with payments, returns, refunds, and exchanges per company policies.
• Conduct safety sweeps and report unsafe situations.
• Maintain entrance and exit areas, verify membership cards, and assist with merchandise location and transportation.
• Execute emergency response procedures and uphold security and safety practices.
• Train associates on processes, new technology, and programs.
• Handle merchandise returns and identify shrink or damage.
• Collaborate with managers, co-workers, and partners to prioritize tasks and recommend improvements.

None listed.

Retail experience including operating front‑end equipment (e.g., cash register) and working with mobile retail applications.

Primary

Location:

5565 DE ZAVALA RD, SAN ANTONIO, TX , United States of America

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company‑paid life insurance.
• Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• Live Better U: A company‑paid education benefit program for full‑time and part‑time associates, covering tuition, books, and fees.

The hourly wage range for this position is $17.00 to $25.00
* plus additional compensation premiums ranging from $0.35 per hour to $3.00 per hour under specific circumstances.

Walmart and its subsidiaries are committed to maintaining a drug‑free workplace and have a no‑tolerance policy regarding the use of illegal drugs and alcohol on the job.