Military Retail Keyholder; Store

Military Retail Keyholder

Under general supervision, the Military Retail Keyholder provides outstanding customer service experiences using elements of Game Stop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with customers, provides a clean, organized environment in which to shop, and creates customer loyalty and repeat business. This position will also assist the store management team in supervising store activities.

Essential

Job Duties and Responsibilities:

• Selling Passion:
  Enjoy active selling, including exploring and creating customer needs and closing the sale. Utilize Game Stop's Solution Selling Tablet to serve each customer's needs. Demonstrate a passion for exceeding goals.
• Provide world-class customer service: promptly greet customers, respond to customer questions/concerns quickly, effectively and courteously, assist customers with meeting their video gaming needs, inform customers of special promotions, trade-in program, recommend additional items as appropriate, and thank every customer for shopping at Game Stop; prioritize customers over tasks and demonstrate that commitment by circulating throughout the store, to assist them
• Promptly process accurate customer purchases/return transactions via Point-of-Sale (POS) computer system
• Respond to customer comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
• Assist with supervising staffing levels to achieve optimum customer service at all times and ensure that best in class customer service is consistently provided
• Solution Selling Focus:
  Drive sales and customer loyalty by creating complete, lasting customer solutions. Demonstrate unique interest in every customer. Ask questions and makes recommendations in order to make technology easier and more affordable for every customer.
• Team Support:
  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the customers, and others on the team.
• Operational Agility:
  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.
• Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor
• Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Manager
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system
• Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines
• Check shipments for discrepancies/shortages and record any discrepancies in the POS system
• Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift
• Supervise and delegate tasks to Military Retail Keyholders in absence of management
• Verify Military Retail Keyholders' hours worked for the week and accurately close out the payroll week in absence of management.

Related

Competencies:

• Building Customer Loyalty – Effectively meets customer's needs; builds productive customer relationships; takes responsibility for customer satisfaction and loyalty
• Contributing to Team Success – Actively participates as a member of a team to move the team toward the completion of goals
• Customer Focus – Makes customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships; seeks to understand…