Supervisor, Merchandise

at seaworld, we're passionate about caring for animals. In fact, we've already rescued over 40,000 animals (and counting!). And we can save you from being stuck in just another job. Join us and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard‑working individuals to become our ambassadors. Join us and play an important part on our incredible team!

you’ll provide frontline management supervision in the following areas: policies and procedures, projects, personnel, security and safety of all merchandise locations. You will lead and inspire a team to deliver great guest experiences from the get-go. You will also:

• guide team to exceed financial and guest service targets for location(s)
• supervise and develop all direct reports and ambassadors by providing training, feedback, and coaching; write and distribute performance tracking/appraisals
• facilitate the timely completion of work orders
• schedule ambassadors and monitor kronos timecards
• monitor and manage location stock flow, min/max’s, restock displays, and process damaged merchandise
• conduct product research and management as it relates to the area
• monitor safety of ambassadors and merchandise facility, maintaining neat, attractive, and functional displays
• sign off on customer refunds up to $200
• perform department duty responsibilities as assigned
• coordinate annual inventory for assigned location(s)
• assist manager with plan‑ograms for prompt and correct product activation
• assist with planning promotional presentation layouts and merchandise events
• monitor area programs for inconsistencies and correct them
• ensure excellent customer service by responding to customer requirements, expectations, and needs
• occasionally assist other location and areas throughout the park as needed; other duties as assigned

• at least 18 years old
• valid state driver’s license (students and military required to provide dmv report and complete the company vehicle driver training class to obtain a swc driver’s license)
• high school diploma, ged, or equivalent combination of education and experience
• minimum two years related experience, or equivalent combination of education and experience
• excellent written and verbal communication skills, able to speak effectively before groups
• strong math skills for rates, ratios, percent calculations, and graph interpretation
• ability to lift/move 25‑50 pounds frequently and stand or sit for prolonged periods
• frequent use of hands and fingers
• ability to handle multiple tasks in a fast‑paced environment
• positive interaction with park guests and coworkers of all ages, cultures, and backgrounds, including individuals with special needs
• outgoing, provide excellent guest service, and interact favorably with the public
• self‑motivation and ability to motivate ambassadors
• basic knowledge of financial terms for revenue department
• work indoors and outdoors in all weather conditions
• work independently and troubleshoot issues
• clear understanding of parkware, mms, kronos, and microsoft office applications
• knowledge of ap pro, photoshop, atrb, rts, and scheduler systems preferred
• theme park experience preferred

• paid time off
• complimentary park tickets and passes
• park discounts on food and merchandise
• medical, dental, and vision insurance
• 401(k) retirement plan
• voluntary insurance
• life insurance
• disability benefits
• tuition reimbursement
• dependent and health care flexible spending accounts
• employee assistance program
• legal assistance plan

seaworld parks & entertainment is an equal opportunity employer. All applicants will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, pregnancy, gender identity or expression, disability or covered veteran status.