Associate - Production Gateway

Position Summary

The Production Associate is responsible for loading and unloading donated goods using a hand truck, sorting textiles at a sufficient pace, distributing donated goods for processing or shipping, performing basic record‑keeping functions, and other basic retail operations duties as assigned.

• Provide exceptional customer service by greeting donors and customers at the donation station, issuing donor receipts in a friendly manner.
• Handle and sort donated goods into appropriate containers.
• Load, unload, and move donated goods, including furniture, using a hand truck onto or from pallets, racks, or shelves to maintain workflow of the production cycle.
• Supply team members with materials, boxes, barrels, containers, etc., by walking stations to identify and restock supplies.
• Sort and price donated items, garments, and hard lines with limited supervision; monitor and record production levels.
• Tag, rotate, and place products on shelves per guidelines.
• Keep aisles free from debris, remove obstructions from production and sales floors, and maintain clean and organized work areas.
• Adhere to loss prevention and inventory control compliance procedures.
• Maintain regular, dependable attendance and punctuality.
• Assist in safeguarding team members and property from harm, damage, or theft; report any observed or suspected theft, fraud, violence, or unethical behavior to a supervisor or the Ethics Hotline.

• Minimum 6 months to 1 year of experience in a retail, customer‑service oriented environment.
• Ability to bend, lift, grasp, and move continuously throughout the day.
• Capability to perform two‑person lifting of some heavy objects.
• Strong verbal communication skills and ability to work effectively as a team.
• Must meet the physical requirements of the position.
• For positions that require driving, must maintain a valid driver’s license, automobile insurance coverage, and be able to travel as needed if you drive during company business.

Equal Opportunity Employer, including veterans and disabled individuals.