Retail Customer Service

Pay range: $12.50 – $15.00 per hour.

Hiring immediately for Retail Sales Associates / Retail Customer Service.

Start your career as a Trainee in our 5‑week paid training program and earn a $0.50 raise and promotion to Pawnbroker upon completion of the program.

Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
.

Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position.

Follow the Career Path and apply for a Store Manager in Training position which includes a 12‑week training program to build the foundation to run your own store.

In addition to a great career, here are some of the other benefits we offer our Team Members:

• Free Health Insurance *
• Competitive Wages
• Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
• Great Working Hours
• 401(k) with Company Match
• Generous Paid Time Off
• Holiday Pay
• Store Discount

Here’s what you can expect as a Retail Customer Service Representative (Pawnbroker):
This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

Other Customer Service duties include, but are not limited to:

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

Requirements for the Customer Service Representative (Pawnbroker) role include:

As a member of our customer service team you must be self‑motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as member of a team
• Ability to multitask
• Able to pass a criminal background check and drug test
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus

* No cost for TM only medical insurance when selecting Blue Cross Blue Shield EPO Plan.