Operations Expert

About PHOENIX

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a modern, confident, and effortless style, whether for work, everyday or special occasions. Bonobos is a menswear brand known for pioneering exceptional fit and personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guide shops, and online at and .

Express is seeking a Retail Operations Expert to join our team. The Operations Expert will assist in providing a great in-store shopping experience for our retail customers by leading commerce flow processes, confirming product is available and sized.

• Providing coaching and training for stockroom associates as needed.
• Processing shipping and receiving orders according to Express time and efficiency standards.
• Replenishing product as needed.
• Processing freight and sensor product.
• Maintaining a clean and organized stockroom for safe and efficient merchandise processing from stockroom to floor.
• Coordinating product pricing and markdowns.
• Providing check-out support to customers as needed.
• Processing fulfillment transactions quickly and accurately to ensure customer satisfaction.
• Sharing information on product, promotions, and loyalty programs.
• Assisting Sales Associates during onboarding and training.
• Assisting with product launches and changes according to company SOP.
• Assisting customers on the sales floor with locating product and/or online orders.
• Delivering on all aspects of the customer experience model.
• Other essential functions may occur as directed by supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0–2 relevant job experience; minimum 6 months.
• Meets defined availability criteria, including nights, weekends, and non‑business hours.
• Proficient in use of technology (iPad, registers).

• Demonstrates strong customer service skills.
• Strong verbal and written communication skills, specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to multitask and handle multiple customers and/or processes at once.

PHOENIX offers a range of benefits to help protect full‑time associates’ health and long‑term financial security including:

• Medical, pharmacy, dental, and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

For part‑time associates, PHOENIX partners with LIG Solutions to help obtain individually tailored insurance coverage. Part‑time associates may also be eligible for paid sick leave, public health emergency leave, and participation in the 401(k) and Roth 401(k) with company match. They are also eligible for an Express merchandise discount, participation in our Learn & Earn incentive program, and voluntary benefits through You Decide.

Compensation will depend on factors such as location, education, relevant skills, and experience.

Applicants must be currently authorized to work in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status).

Equal Opportunity

Employer:

PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment based on protected characteristics. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply, please call and say “Associate Relations” or email A

Notification to agencies: PHOENIX does not accept unsolicited resumes or calls from third‑party recruiters or agencies unless approved by HR.