Retail Customer Service - Rim Rack

Job Description

Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you’ll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosphere for all customers. You’ll ensure a quick and easy customer experience and keep the store clean and clutter free. Flexibility is key, as you may occasionally work in different areas of the store to maintain the cleanliness of the floor and stockrooms and help customers find great deals.

We have roles available in our Customer Service department. Apply now and discuss which role interests you most during the interview process.

• Work with the team to ensure the sales floor stays "runway ready" and is sized and filled through re-merchandising and straightening throughout the day.
• Assist customers when cashiering with a variety of transactions across different platforms (in-store, online, mobile), operating a point-of-sale system, bagging items of all sizes, handling bulky and sometimes heavy items, and ensuring a seamless and friendly experience.
• Create a smooth fitting room experience by greeting and assisting customers and sorting and returning clothing to the floor.
• Keep the sales floor clean and clutter free by sorting and returning clothing.
• Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed.
• Demonstrate expertise in all technologies used in the store environment.
• Adhere to all operational, merchandise and asset protection standards.
• Promote initiatives like the Nordstrom Rewards program.
• Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments.
• Fulfill customer orders in a timely manner following quality standards.
• Prepare and ship customer orders following quality, packing and shipping standards.
• Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes.
• Assist in maintaining clean and organized selling floors and stockrooms.
• Provide general support to the store, e.g. set up special events, organize backroom, markdowns and relocate store fixtures.

• Clear, effective communication with strong interpersonal skills.
• Accountability, initiative and a high level of ownership.
• Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment.
• Ability to work a flexible schedule based on business needs.

Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers. Frequent use of hands for grasping, fine manipulation, pushing and pulling. Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head. Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.

Stock and Fulfillment only:
Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.

Pay range: $16.00 - $16.65 per hour. Pay offers are dependent on the location as well as job-related knowledge, skills, and experience and may differ for other locations.

• Medical/Vision, Dental, Retirement and Paid Time Away.
• Life Insurance and Disability.
• Merchandise Discount and EAP Resources.
• 401(k) and PTO accruals.
• Holidays.
• Eligibility for performance-based incentives/bonuses.

For Los Angeles or San Francisco applicants:
Nordstrom is required to inform you that we conduct background checks after a conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.

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