E-Gaming Representative
Listed on 2026-08-28
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Retail
Seasonal / Summer, Customer Service Rep
DR Semmes Family YMCA
3233 N Saint Marys St
San Antonio, TX 78212, USA
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthylivingand social responsibility. TheE-Gaming Representative wouldbe responsible for monitoring andmaintainingthe YMCA D.R. Semmes eGaming room and equipment. This position willassistwith leagues, tournaments, open play, classes,campsand birthday parties for all ages in both group and individual settings. The E-gaming Representative will be energetic, creative,preparedandan active problem solver while providing a safe gaming and learning environment.
OURCULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing :we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
- Responsible for setupandbreak downof in-person eGaming events and virtual competitions.
- Assistsin the recruiting, marketing, and distribution of program information.
- Organizes and schedules program registrations. May review and process program sign insand scholarship applications.
- Assists with managing table files for program registration and rosters for all EGaming programs by ensuring that coach, player, and other specialrequestare met.
- Maintainsrelationshipwith vendors on EGaming platforms.
- Works with E-Gaming Director to develop program schedules and seasonal competitions.
- Models’ relationship-building skills (including Listen First) in all interactions.
Responds to all member and community inquiries and complaints intimelymanner. - Attendsappropriateand needed training offered by the YMCA of Greater San Antonio.
- Sets the example for themembershipstaff in areas of dress, demeanor, and customer service.
- Develops and maintains positive relationships with volunteers and members and helps members connect with one another and the Y.
- Supports theE-Gaming Director on special projects, as needed.
- Assists with other duties as assigned by supervisor.
COMPETENCIES:
- Communication & Influence
- Engaging Community
- Developing Self and Others
- Must have a basic knowledge of computer and console use.
- Prior experience in video game tournaments/leagues is preferred.
- Knowledgeinany/all games offered at the Lounge including but not limited to – Minecraft, Fortnite, Rocket League, VALORANT, League of Legends, Super Smash Bros Ultimate, Roblox, and more.
- Ability to develop andmaintaina positive work relationship with program participants, parents of children, and staff.
- Will be able to communicate effectively with children, parents of children, and staff.
- Must have the ability to supervise children visually and audibly in a variety of situations.
- Must be highly motivated and take direction well with excellent interpersonal and communication skills.
- Will have knowledge of childcare programming;recreation andits application;safety and emergency first-aid procedures;program management;and customer service principles.
- Certifications required within the first week of hire:
YMCA approved
Bloodborne Pathogens, Child Abuse Prevention,Appropriate Touch,and Hazardous Communications. - Certifications required within the first
60 daysof hire: YMCA approved basiclifesavingskills such as CPR, First Aid, AED, and Emergency Oxygen. - Excellent interpersonal and problem-solving skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Must be ableto word process at 45 WPM and have working knowledge of Microsoft Office Suite.
- Must become proficient within
30 daysinthe use ofActive
Net.
- Visual acuity isrequiredfor reading computer screens and/or documents and making changes as necessary/required.
- Occasional stooping and bending with regular lifting of up to 20 pounds is required.
- Incumbent must be able to stand forlong periodsof time, as well as be able to use keyboards, telephone keypads, and writing utensils.
- Usesbest practices anddemonstratesup-to-date knowledge and skills in technology.
Equal Opportunity Employer
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