Branch Sales Associate

Overview

Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE distributes industry-leading brands such as Carrier, Bryant, Payne, and GREE, along with a full line of aftermarket parts, supplies and accessories. CE operates with 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada, with over 2,000 employees.

CE focuses on service excellence through its extensive footprint, inventory, and e-Commerce platform.

Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonuses on sales incentives) and a benefits package including health, dental, vision, life insurance, and 401(k).

Branch Counter Sales Associate - HVAC Products

Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Branch Sales Associate. You will provide top-notch HVAC/R products, parts, and supplies to licensed dealers and contractors at our branch.

Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies for licensed HVAC/R dealers and contractors across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With 200+ locations, CE meets customers’ HVAC/R needs.

In the Branch Sales Associate role, you will be the face of our branch, delivering exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors. Strong communication, enthusiasm for the industry, and a commitment to service excellence are essential. This position is eligible for performance-based bonuses and incentives.

• Customer Service:
  Greet customers and assist them in finding the right HVAC/R products and supplies. Provide expert advice, product information, and recommendations.
• Order Processing:
  Accurately process customer orders, ensure items are available, correctly priced, and invoiced. Handle cash, checks, and credit card transactions with precision.
• Product Knowledge:
  Maintain knowledge of HVAC/R products, specifications, compatibility, and pricing. Stay updated on industry trends and new product releases.
• Stock Management:
  Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report discrepancies to the store manager.
• Technical Support:
  Help customers troubleshoot and resolve technical issues related to HVAC/R equipment and components.
• Safety Compliance:
  Follow safety protocols and maintain a clean, organized counter area.
• Documentation:
  Complete all necessary paperwork for customer transactions, including invoices, returns, and warranty claims.
• Travel:
  This role may require occasional travel to various locations for training, meetings, or other work-related activities. Candidates should be prepared to travel with advance notice when possible.

• Prior experience in Customer Service.
• Prior leadership roles with profit and loss responsibility preferred.
• Experience leading people in a retail environment.
• Demonstrated ability to grow sales in a retail environment.
• Experience building and maintaining cross-functional relationships.
• Experience analyzing customer, market, and competitor data to inform decisions and business planning.

• Experience working with HVAC contractors strongly desired.
• Computer literacy with proficiency in MS Office applications.
• Ability to work in a team environment and participate.
• Ability to function at an above-average level in a technical environment.
• Prior experience using sales and/or inventory management systems.

• High School Diploma or GED;
  Associate's degree in business, marketing, or related field preferred.
• Experience managing in a B2B distribution or wholesale sales environment preferred but not required.
• Excellent relationship-building skills; must be a team builder and team player with a focus on sales.

• Health Insurance
• Health Savings Account
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance (Short-term and Long-term)
• Employee Assistance Program (EAP)
• Tuition Reimbursement & Professional Development
• Paid Vacation & Sick time
• Company Paid Holidays
• 401(k) Plan with Employer Match
• Employee Discount Program

Full-time and part-time positions are available. To explore this opportunity and other careers at Carrier Enterprise, visit our careers page at

Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of their qualifications and merit.