Account Manager

Overview

Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century ago, we’ve been committed to improving peoples’ lives and making the world a better place–one customer, one business, one innovative leap at a time. Come join our journey!

Are you passionate about technology and building strong partnerships? As an Account Manager, you will be the primary point of contact (SPoC) for assigned Channel Partners including Costco and Key Regional accounts, working closely with them to drive success in the dynamic world of consumer electronics.

In this role, you’ll collaborate with key stakeholders across your partners’ organizations, including buyers, merchandise planners, marketing teams, and executives. Your mission will be to strengthen relationships, strategically position PCEC products, and maximize sell‑through performance.

Leverage your industry knowledge and problem‑solving skills to identify opportunities, provide insights on market trends, and deliver solutions that align with both our partners’ goals and the evolving needs of the market. This is your chance to make a real impact while growing your expertise in the fast‑paced consumer electronics industry.

Join us and become an integral part of a team shaping the future of Panasonic!

• Achieve sales targets and track performance against expectations by analyzing results, identifying trends, and recommending actionable strategies.
• Build and maintain strong relationships as the primary point of contact for assigned Channel Partners, managing and resolving issues with internal PCEC resources.
• Plan and execute account‑specific strategies to maximize sell‑through and channel success, including product placement, programs, pricing and promotions.
• Define and monitor key performance indicators (KPIs) to evaluate account success, such as sales growth, promotional ROI, and channel compliance.
• Conduct regular audits of accounts, including physical store visits, eCommerce reviews, and evaluations of other sales platforms, ensuring proper representation of Panasonic products and promotions.
• Provide product training and support for Channel Partner staff (e.g., buyers, customer service, sales teams) to strengthen their ability to promote and support Panasonic products effectively.
• Manage account setup processes, including onboarding new dealers/accounts, setting up new items, and coordinating samples.

• Maintain accurate six‑month POS and sell‑in forecasts, especially during the three‑month purchase lock period.
• Work closely with Supply Chain, Operations and Merchandising teams to ensure forecast alignment. Communicate externally as needed during CPFR calls.
• Detect discrepancies between sales results and forecasts; collaborate with internal and external stakeholders to develop and execute corrective measures.

• Resolve operational issues, including orders, credits, backorders, allocations, pricing discrepancies, and returns.
• Act as the administrator for channel partner portals and generate ad‑hoc reports requested by leadership.
• Monitor and address Minimum Advertised Price (MAP) compliance issues as needed.
• Collaborate with Operations, Supply Chain, Logistics teams to ensure seamless execution of orders and deliveries.
• Collaborate with Service and Customer Service teams to resolve any product quality or performance issues, as needed.

• This is an individual contributor role.

• Bachelor’s Degree in Business Administration, Marketing, Sales, or a related field (preferred).
• Equivalent professional experience in lieu of a degree may be considered, especially in sales or account management.

• At least 8 years of experience in account management, sales, or business development, ideally within the consumer electronics or home appliance industries. Costco experience is preferred.
• Proven track record of meeting or exceeding sales targets and managing accounts with measurable…