Key Account Manager - San Antonio

POSITION

Key Account Manager (KAM) — hospital-based or integrated sites of care-based role managing key accounts across the Hoboken, NJ territory; launches and sells innovative products in institutional accounts (including IDNs and alternate infusion sites). Educates clinicians to improve institutional formulary access and appropriate utilization, ensures contract pull-through and account/clinician access, and follows the hospitalized patient journey (including calling LTACHs and home infusion companies when needed).

• Increase product access and sales via institutional formulary approvals and customer education on appropriate product use.
• Secure product placement on account protocols and ensure products are in EMR systems.
• Build relationships with local infusion sites, LTACHs, and home infusion companies.
• Develop territory/account plans to grow utilization, formulary access, and expand the customer base.
• Align solutions, messaging, and stakeholders to maximize account performance.
• Maintain relationships with key hospital stakeholders (physicians, medical staff, pharmacies).
• Plan and implement hospital-oriented education forums.
• Partner with hospital treatment committees to include products on disease-state protocols.
• Support continuity of care via discharge protocol/order inclusion and reimbursement resource alignment.
• Collaborate with Sales, Medical Affairs, National Accounts, Marketing, and Sales Administration on pull-through initiatives.

• Proven hospital-environment sales track record; acute care or integrated sites of care experience in territory.
• Ability to create alternate sites of care; understanding of buy-and-bill market.
• Experience launching new products/solutions in hospital/account settings.
• Self-starter; works independently and in teams under changing priorities.
• Strong project management; ability to prioritize and multitask.
• Strong relationship-building and technical product knowledge.
• Credentialing readiness: proof of childhood immunizations, negative TB test, and other hospital requirements.

• Bachelor’s degree required.
• 7+ years related pharmaceutical sales/marketing/training experience.
• 3+ years in an account selling role in a hospital/account ecosystem.
• Valid driver’s license and clean driving record.
• Travel as needed to sustain relationships and attend conferences/meetings.
• Preferred:
  Buy/Bill and Home Infusion experience;
  Acute Care, Infectious Disease, and/or Hemodialysis experience.

EXEMPT

Field-based with frequent day-to-day travel expected