Inbound Sales Concierge

Position: Inbound Sales Concierge (FT)
Join Our Team at Blue Skies of Texas Senior Living Community!

Become a part of our independent living experience. At Blue Skies, we're not just about providing exceptional care; we're about creating a vibrant, diverse community where everyone thrives. Where your unique talents and perspectives are not only valued but recognized. Blue Skies is a community where your contributions make a real difference, without the worry of late-night shifts. From engaging activities to personalized care, we're dedicated to empowering both our residents and our staff to live their best lives.

We are committed to providing our team with the support they need. At Blue Skies of Texas, we offer medical, dental, and vision benefits! Some of our unique benefits we offer are:

Employer Paid Short-Term Disability for full-time employees

Tuition Reimbursement & Scholarship Programs Employee Assistance Program Employee Referral Bonus ProgramA generous PTO program

Retirement plans

You contribute to our success! Every role has an impact on our residents lives and you have the opportunity to make a difference. We are looking for dedicated professionals like yourself to be a part of our Marketing team. Apply now and let's soar together at Blue Skies of Texas! Join us in our efforts to better our community!

As a Inbound Sales Concierge , you will support the sales process by serving as the first point of contact for prospective residents, qualifying inbound leads, and nurturing prospect relationships until they are ready to be transitioned to a Sales Counselor for closing. This role plays a critical part in pipeline development and sales team effectiveness, ensuring that no lead goes unattended and that Sales Counselors are positioned to focus on qualified, tour-ready prospects.

Performance goals are established by the Director of Marketing and Sales.

What you will do in this role:

Serves as the primary point of contact for all inbound inquiries via the sales phone lines and online lead channels.

Responds promptly to inbound leads, assesses sales-readiness, and routes qualified prospects to the appropriate Sales Counselor.

Manages ongoing outreach and relationship maintenance for non-sales-qualified leads, supporting long-term pipeline development.

Achieves, or exceeds stated monthly goals for calls, creative follow-up, CRM completion, and scheduled number of tours for Sales Counselors as established by the Director of Marketing and Sales.

Maintains accurate, timely entry and upkeep of all prospect activity within the sales CRM; performs routine data hygiene and cleanup to support pipeline integrity and reporting accuracy.

Develops deep proficiency in CRM platform functionality, with a growth trajectory toward serving as the team’s CRM subject matter expert; collaborates with the Marketing team on data reporting and campaign-aligned lead tracking as proficiency grows.

Schedules and coordinates initial tours for Sales Counselors to conduct, ensuring seamless prospect experiences and achieving the scheduled number of tours as established by the Director of Marketing and Sales.

Sources and prepares creative follow-up materials for Sales Counselors to deploy with prospects.

Sends thoughtful, personalized gifts and outreach independently for prospects not yet transferred to a Sales Counselor.

Cultivates warm, trust-based relationships with prospects and their families throughout the inquiry and discovery process; represents Blue Skies of Texas with professionalism, warmth, and alignment to community values at every touchpoint.

Assists with outreach calls and logistics in advance of community events; supports event preparation and day-of execution; conducts timely post-event follow-up with attendees to advance prospect relationships.

Performs other duties as assigned in support of department and community goals.

Qualifications:

Required:

Must possess a current, valid Texas driver’s license with good driving record and remain insurable by Blue Skies of Texas carriers.

Required:

Minimum three years of sales or marketing experience. Possess basic knowledge of marketing and sales operations involving occupancy goals in a residential community.

Required:

Exper…