Account Manager, SMB

Responsibilities

• Develop a solid understanding of Grubhub's products and services
• Assist in managing a portfolio of accounts
• Assist restaurants in attracting new diners and boosting order volume
• Conduct regular check-ins with restaurant partners
• Respond to restaurant inquiries and account issues
• Maintain accurate records of client interactions
• Participate in training sessions to enhance product knowledge
• Proactively seek opportunities to contribute to team goals

• Native-level fluency in English required
• Candidates fluent in Mandarin or Spanish strongly preferred
• Bachelor’s Degree or equivalent years of experience and High School degree/GED required
• 2-4 years of Sales or Account Manager experience
• Experience working with (or selling to) restaurant owners is a major plus
• Restaurant experience is also a plus
• Strong computer skills (MS Office, Google products)
• Experience with  or similar CRM is a plus
• Ability and desire to find solutions for restaurants
• Strong verbal and written communication skills
• Confident making outbound dials on the phone
• Proven track record of success in meeting and exceeding goals
• Impeccable organizational skills

• Sales
• Account Management
• Client Interaction
• Record Keeping
• Problem Solving

• Organizational Skills
• Verbal Communication
• Written Communication

• Bachelor’s Degree
• High School Degree/GED