Sales Associate l

Overview

Avalon Bay Communities, Inc., an equity REIT, has a long‑term track record of developing, acquiring, and managing distinctive apartment homes in some of the best U.S. markets. Our purpose is to create a better way to live, focusing on collaboration, innovation, and value creation for customers, investors, and associates.

Title: Sales Associate (Leasing Specialist)

Type: Full time,
Schedule: 40 hours per week,
Location: San Antonio, Texas, 78251.

Base Pay Range: $35,400.00 – $53,000.00 per year.

The Leasing Specialist drives the leasing process for multiple communities, engaging prospective residents through self‑guided‐and‑virtual tours, outbound and inbound communication, and partnership with on‑site teams. The role requires strong customer engagement, sales expertise, and a commitment to exceptional service.

• Administer all duties related to property tours, including virtual and self‑guided tours, while delivering stellar customer service.
• Engage and educate prospective residents about Avalon Bay properties using digital resources.
• Promptly respond to pre‑tour, during‑tour, and post‑tour assistance needs.
• Handle inbound and outbound calls per scheduled shift.
• Conduct virtual tours with prospects (audio and video required).
• Present and educate prospective residents on pricing, availability, layout, amenities, design, and community features.
• Cross‑sell prospects to other Avalon Bay communities where needs can be met.
• Address and resolve customer service concerns.
• Accurately complete touring‑related tasks, emails, and data entry in appropriate information systems.
• Maintain all documentation in accordance with Avalon Bay policy and procedure.
• Work collaboratively with team members and on‑site staff.
• Participate in coaching, training, and personal development while visible on camera.

• Customer service knowledge and the ability to deliver exceptional experience internally and externally.
• Sales skills with a proven track record of achieving leasing/sales targets.
• Excellent listening, rapport‑building, and communication skills.
• Knowledge of Avalon Bay communities, inventory, pricing, and local neighborhoods.
• Basic arithmetic skills for calculations, proration, and totals.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Exceptional attention to detail and problem‑solving skills.
• Willingness to work a flexible schedule.

• Education: High school diploma or GED required.
• Experience: Minimum one year in multifamily or related property management preferred; experience in a sales position requiring customer interaction preferred.
• Technical
  
  Skills:
  
  Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required.

• Evening and weekend availability.
• Hardwired desktop to internet router;
  Wi‑Fi prohibited.
• Minimum internet speed of 25
  
  Mbps down and up.
• Dedicated workspace for desktop, with a minimum of two monitors set up at associate’s cost, unless otherwise required by law.
• Workspace must be secure, safe, quiet, and ergonomically sound.
• Associate responsible for maintaining adequate business tools to perform job; workspace changes require manager and HR approval.

• Comprehensive benefits: health, dental, vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, employee stock purchase plan, and more.
• Growth based on achievement and promotion from within.
• Associate recognition program celebrating outstanding contributions.
• A 20% discount on our apartment homes.
• Culture built on purpose and core values:
  Integrity, Caring, Continuous Improvement.

Avalon Bay is a proud equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment. Employment decisions are made without regard to race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy, age, disability, genetic information, citizenship status, military or veteran status, or any other protected status. Applicable laws require consideration of qualified applicants with criminal histories in a manner consistent with the law.