Leasing Professional - Sutton Oaks​/Park at Sutton Oaks

Sutton Oaks, an affordable multi-family community in San Antonio, Texas, needs an experienced leasing professional.

Primarily a sales position with a strong emphasis on customer service, meeting goals and achieving results, the leasing agent manages the sales process from start to finish: marketing and networking, presenting the apartments and community enthusiastically, overcoming objections, building relationships, and creating excitement.

• Maintains a high level of occupancy.
• Maintains up-to-date records of all communication with prospective customers using the designated lead management system.
• Oversees the tracking of prospective resident from initial contact through to closing and move-in.
• Builds and maintains a positive and trusting relationship with prospects through listening and understanding needs, and asking questions to acquire more information about specific situations.
• Maintains an accurate and in-depth knowledge of all aspects of the community, particularly rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
• Ensures that leasing office, show units and model apartments are clean, properly furnished and stocked with necessary supplies. Addresses housekeeping and maintenance concerns with appropriate staff.
• Is enthusiastic when providing information about the apartments and the community to the prospective resident and schedules visits to the community.
• Is hospitable when meeting or greeting prospects and determining their needs. Responds to concerns in pleasant and tactful manner. Determines whether the community meets the client’s qualifications.
• Quickly closes new sales and leases apartments to qualified prospects at an acceptable determined percent of total prospects.
• Effectively explains all lease and community policies to new and current residents.
• Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
• Understands and complies with Fair Housing laws and standards.
• Monitors advertisements and effectiveness of responses; maintains ad book and demographics.
• Gathers information about markets, competition, etc. and prepares monthly competitive survey reports regarding real estate market trends and conditions in the area.
• Monitors all vacancies and future vacancies in order to react proactively to future occupancy needs.
• Inspects on a regular basis all vacant apartments to ensure they are ready to show.
• Conducts follow-up activity with all residents in order to establish positive resident relations. Provides regular reports to Executive Director/corporate office regarding sales achievements, status of interested prospects, and implementation of the marketing plan.
• Provides direction and support to other staff in achieving and exceeding the community’s sales and move-in goals: trains managers to give tours, works closely with maintenance on make-readies, etc.
• Helps create annual marketing plan and budget; completes competitive analyses.
• Designs and carries out site-specific promotions and public relations events; helps plan and/or staff corporate-wide activities.
• Works evenings and weekends as necessary; is prompt and dependable, able to perform the required duties of the position on a regular, predictable basis.
• Encourages teamwork and promotes company philosophy.
• Attends required trainings and meetings.
• Becomes familiar with and understands the steps for emergency response, including building evacuation.
• All employees are responsible for maintaining a safe and secure environment for all community residents.
• Performs other duties as assigned.

• Able to read, write, speak and understand the English language. Bi-lingual in Spanish a plus.
• Experience using Microsoft Office and Outlook software, and working in database such as Yardi. Data entry, typing, and basic desktop publishing skills required.
• Able to communicate effectively with all levels of management, employees, residents and families.
• Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc. Able to manage revenue and expense budget.
• Able to make independent decisions.
• Able to generate a warm, friendly and caring manner on first impression.
• Familiar with guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA) in all aspects of the job including sales presentations and marketing materials.
• Proven sales track record; effective selling and closing skills.
• A working knowledge of LIHTC/Tax Credit and/or HUD and Public Housing.

• Bachelor’s degree in marketing or related discipline.

• Two (2) years in the rental housing sales and marketing environment.
• Public relations experience preferred.
• Strong leadership skills with a minimum of two (2) years’ experience in supervising and management.
• One to two years related experience and/or training or…