Keyholder (PT) - The Shops at La Cantera

What You'll Do

• Lead by example to achieve and exceed individual and store sales goals.
• Proactively engage customers, assess needs, and deliver personalized styling solutions.
• Build and maintain strong client relationships through effective clienteling and follow‑up.
• Identify opportunities to cross‑sell and upsell to maximize each transaction.
• Leverage product knowledge to confidently communicate value and drive conversions.
• Lead the sales floor and inspire associates to deliver high‑performance selling behaviors.
• Create a dynamic, energetic, and results‑focused sales culture.
• Coach team members in real time to improve selling techniques and client engagement.
• Execute UNTUCKit University training and reinforce daily performance conversations.
• Deliver operational excellence by opening and closing the store with accountability for results and standards.
• Maintain a visually compelling, sales‑focused floor environment.
• Ensure stockroom organization supports selling efficiency.
• Monitor KPIs and contribute insights based on customer feedback and sales trends.

• Prior retail leadership or keyholder experience.
• Proven ability to drive sales and influence team performance.
• Strong clienteling skills and a customer‑first mindset.
• High energy, strong communication skills, and a passion for results.
• Commitment to living our CORE Values:
  Be Kind, Own It, Work Together, Communicate, Mentor, and Have Fun.
• Proven work experience as a Supervisor, Key holder, or Assistant Manager.
• Basic understanding of sales principles and customer service practices.
• Proficiency in Apple products and G‑suite, Omni‑channel POS systems.
• Solid communication and interpersonal skills.
• Ability to work in the store alone.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays.
• High school degree.

• Part Time:
  Hours May Vary.
• Retirement Plan (401k).
• Paid Time Off (Public Holidays).
• Training & Development.
• Casual working environment.
• Wellness Resources.
• 50‑75% employee discount.