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Client Success Manager
Job in
San Antonio, Bexar County, Texas, 78216, USA
Listed on 2026-08-21
Listing for:
Knight Office Solutions Inc
Full Time
position Listed on 2026-08-21
Job specializations:
-
Sales
Customer Success Management, Account Manager, Client Relationship Management, CRM Systems & Management
Job Description & How to Apply Below
Knight Office Solutions Inc, a leading independent technology solutions provider in San Antonio, seeks a Client Success Manager to nurture strong, long-term customer relationships in the wholesale office equipment and IT services space. In this role, you'll be the primary point of contact for clients, ensuring they gain maximum value from managed print, document management, and managed IT offerings. You will coordinate with cross-functional teams, monitor account health, support renewals and growth opportunities, and represent Knight's values-driven, customer-first, faith-based culture in every interaction.
Responsibilities
- Serve as primary point of contact for assigned customers in the wholesale technology and office solutions space
- Develop and maintain long-term, trust-based client relationships to drive retention and expansion
- Understand client business needs and align Knight Office Solutions' products and services to their goals
- Coordinate with sales, service, and IT teams to ensure timely implementation and ongoing support
- Monitor account health, usage, and satisfaction; proactively address issues and risks
- Lead business reviews and present performance insights and improvement recommendations
- Track client feedback and collaborate internally to improve processes and offerings
- Maintain accurate records in CRM and produce regular reports on account activity and outcomes
- Support renewals and identify cross-sell and upsell opportunities
- Represent company values of integrity, customer-first focus, and teamwork in all interactions
Required Skills
- Account management
- Customer relationship management (CRM)
- Contract renewal and retention
- Upselling and cross-selling
- Data-driven account health monitoring
- Business review presentation
- Basic IT/technology literacy
- Wholesale or B2
- B sales process understanding
- Project coordination
- Microsoft Office/Google Workspace
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