Patient Acquisition Specialist

At Mood Health, we are working to make mental health care easier to access.

For many people, reaching out for help is one of the hardest steps they will take. Our mission is to make that first step feel simple, supportive, and welcoming.

Our clinicians provide therapy and psychiatric care through secure telehealth visits. Before a patient ever meets with a provider, they connect with one of our Patient Acquisition Specialists—the person who helps turn interest into action.

This role is more than customer service. It's consultative sales with purpose.

We are looking for a Patient Acquisition Specialist to join our growing team. This is an ideal opportunity for someone with experience in healthcare sales, insurance sales, inside sales, admissions, or other high-performing customer acquisition/support roles.

You'll work with patients who have already expressed interest in receiving care through one of our healthcare partners. Your job is to build trust, understand their needs, answer questions, overcome barriers, and confidently guide them toward scheduling their first appointment.

Success in this role requires someone who enjoys connecting with people, thrives in a fast-paced sales environment, and is motivated by meeting and exceeding performance goals. While this is not cold calling, you should be comfortable managing a pipeline, following up consistently, and helping hesitant individuals move forward.

If you're competitive, goal-oriented, and passionate about helping people while building a career in healthcare sales, we'd love to meet you.

Engage prospective patients who have been referred by our healthcare partners and guide them through the scheduling process from initial outreach to booked appointment.

Use a consultative sales approach to understand each patient's needs, answer questions, and provide confidence as they begin their mental health journey.

Own a high-volume referral pipeline by consistently following up through phone, text, email, and CRM tools to maximize conversion rates.

Help prospective patients navigate concerns around insurance, scheduling, treatment options, or uncertainty about seeking care while providing an exceptional patient experience.

Consistently meet or exceed booking, conversion, outreach, and response time goals while maintaining a high-quality patient experience.

Partner with healthcare providers, referral partners, operations, and clinical teams to ensure a seamless patient experience.

Represent Mood Health professionally while creating positive first impressions that build long-term patient relationships.

• 2+ years of experience in sales/customer support & experience
  , preferably:
• Insurance sales
• High-volume call center sales
• Customer acquisition
• Demonstrated success meeting or exceeding sales or conversion goals
• Comfortable managing a sales pipeline and following up consistently
• Strong objection handling and relationship-building skills
• Excellent verbal and written communication
• Highly organized with strong attention to detail
• Ability to multitask across multiple systems while maintaining quality
• Experience using CRM platforms such as Hub Spot, Salesforce, or similar
• Familiarity with healthcare, insurance benefits, or behavioral health is a plus
• HIPAA knowledge or experience working with confidential information preferred
• Ability to work weekends as needed

You will thrive in this role if you:

• Are energized by achieving goals and earning performance incentives
• Take ownership of your pipeline and follow-up process
• Can balance…