Security Officer

JOB LOCATION

Hotel: IC - San Antonio Riverwalk (SATPN), 111

E. Pecan Street, 78205

Perform hotel security duties and procedures to ensure safety and security of guests, employees and property.

Perform daily inspection and ensure compliance of hotel security and safety requirements and procedures to protect hotel property, employees and guests against theft, crime, threats and safety hazards. May include:

• Patrolling and inspecting assigned areas including all public areas of the property, meeting rooms, entrances and outside building and grounds; monitoring surveillance cameras and checking areas for unauthorized persons or vehicles; coordinating towing of vehicles, unlocked doors and fire and safety hazards; documenting all actions.
• Maintaining security procedures and audit/department logs that may include lost and found, storing guests’ valuables, key control, emergency procedures, health and safety hazard procedures for all employees and guests.
• Ensuring all guest room doors are secured and assisting guests with room access and moving/removing guest possessions or inventory if required.
• Escorting staff and guests to cars if requested.
• Inspecting purses, packages or bags of employees if designated by management and verifying employees’ work identification and accuracy of employee time cards as they arrive/leave the property.
• Investigating loss and safety incidents involving guests, employees and/or hotel loss and safety exposure; complying with state and government regulations and hotel procedures to prevent/minimize loss from theft and other safety risks or litigation against the hotel; such investigations may include theft or lost items, noise complaints, assault complaints, food poisoning complaints, intoxication incidents, other guest complaints and safety hazard accidents and incidents.
  
  May have to administer CPR on guests or staff members in accordance with guidelines and communicate specified information to EMS/medical personnel as required; completing documented reports in accordance with company and hotel policies and procedures.
• Assisting in training/educating employees on current safety and security issues to ensure compliance with all company loss control policies and current security and safety regulations; informing management of hazardous situations, emergencies or threats to the security of guests, employees or hotel assets.
• Scheduling preventative maintenance and repairs to security equipment or hotel property as needed and ensuring that equipment is prepared and operational for the following day’s work.
• Recording necessary and pertinent incident reports or information to police and fire agencies, and to corporate legal department, corporate claims management department, insurance agencies and outside attorneys to assist in case evaluation, settlement or defense involving lawsuits against the company.
• Responding in a courteous and prompt manner to all guest related incidents, questions, complaints and/or requests to ensure strong guest satisfaction.
• Promoting teamwork and quality service through daily communication and coordination with other departments; key departmental contacts include all hotel staff, corporate hotel management group and corporate risk management and legal department.
• Performing other duties as assigned; such as handling deliveries received during non‑business hours.

High school diploma or equivalent plus one year of security and safety experience, or equivalent combination of education and experience. Must speak fluent English; other languages preferred.

• Carrying, lifting, pushing and/or pulling items weighing up to 50-100 pounds.
• Frequently standing up and moving about the facility.
• Frequently handling objects and equipment to secure the facility.
• Frequently bending, stooping, and kneeling.

Additional qualifications:

• Communication skills utilized a significant amount of time when interacting with guests and employees.
• Certification in safety and training and/or licensed as a security officer or law enforcement officer; certified CPR, first aid instructor and training in law enforcement techniques may be required or highly desired.
• Working knowledge of local laws, investigation methods, OSHA requirements and fire codes and life safety codes.
• Problem‑solving, reasoning, motivating, organizational and training abilities used when an emergency situation occurs.
• Reading and writing abilities utilized in order to document or record all tasks completed, to order supplies, to receive their instructions for the day and/or to read safety and security procedures.
• Mathematical skills, including basic math, used occasionally.
• May be required to work nights, weekends, and/or holidays.

The hourly pay rate for this role is $18.00. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and many other benefits to eligible employees.