Security Operations Center Officer

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* Job title:

PSOC Watch Officer - AMER*
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* Reports to:

PSOC Operations Manager - AMER*
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* Location:

San Antonio, Texas (on site)*
* ** About our team*
* We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves in delivering best-in-class solutions through our teams made up of Security Operations, Business Operations, Shared Services, Threat and Incident Management, Environmental Health and Safety, and Human Resources. As part of this team, you'll work alongside a group of professionals that are committed to excellence and innovation.

Within the Security Operations pillar, our Physical Security Operations Center (PSOC) team is a mission-critical group responsible for the physical security of data centers across the Americas (AMER) region. This team operates around the clock, ensuring the safety and security of facilities through access control, alarm monitoring, incident response, surveillance, and communication with various stakeholders. The team works collaboratively to mitigate risks and manage incidents in a rapidly evolving global landscape.

** About the role*
* The PSOC Watch Officer plays a critical role in supporting a 24/7 security operations environment, overseeing the physical security of multiple sites. This position involves monitoring surveillance systems, managing access control, and responding to alarms, incidents, and other security concerns. A strong focus is placed on customer service, effective communication, and incident triage, with the PSOC Watch Officer acting as a key liaison between on-site personnel and other operational teams.

The role may also involve shift supervision of local and remote staff when needed.

What you'll do As the PSOC Watch Officer, you'll be responsible for monitoring security systems such as cameras and access control at data centers and remote locations, identifying risks or malfunctions, and dispatching appropriate personnel as necessary. You will maintain detailed logs and documentation, handle email and phone triage, manage escalations, and support unannounced audits. Additional responsibilities include preparing reports, using tools like Microsoft Copilot for efficiency, briefing incoming shifts, and carrying out administrative or special tasks assigned by management.

The role requires a high level of situational awareness, attention to detail, and the ability to follow standard operating procedures.

** What you need to apply*
* We are looking for a seasoned professional with a high school diploma and 2+ years of experience in a Security Operations Center. If you have background in datacenters, that would be a plus! You should bring exceptional organizational and time management skills, with the ability to juggle multiple priorities seamlessly. A proactive, solution-oriented mindset is key, and you'll need to excel at prioritizing tasks effectively and anticipate the needs of the team to stay ahead of the curve.

You will need effective communication and presentation skills, and a proactive, adaptable mindset in a fast-paced, matrixed environment. It's also important that you are comfortable with working on a computer using Microsoft Office applications (Copilot, Outlook, Excel, PowerPoint, SharePoint, Teams, Word, etc.). All applicants to this role mut have reliable means of communication, reliable means of transportation (public or private) to get to/from work, the legal right to work in the country where the position is located, and the ability to speak, read and write in English proficiently.

** What you'll get*
* We believe great work deserves great rewards-and we're committed to staying competitive.

This role offers an hourly wage of $26.50 per hour. That wage is based on the Greater San Antonio Area. We've got you covered with medical, dental, and vision insurance, along with life insurance, parental leave, and paid time off.

** The extra stuff*
* This position requires-with or without reasonable accommodation-the physical and mental ability to perform all essential job functions…