Loss Prevention Attendant

Who We Are

Based in San Antonio, Texas, Zachry Hotels is a proven leader in the development, management and ownership of hospitality assets. At Zachry Hotels, we are passionate about hospitality and surround ourselves with team members who share that same passion. Our tenure in the hospitality and hotel industry has provided us the knowledge and key relationships for success in hotel management, operation, and development.

We take care of our clients, business partners and each other as family, within a culture of service and accountability, where we do the right thing because it is the right thing to do.

Together We Can Do Great Things Every Person Matters This Is More Than A Job

The Loss Prevention Officer is responsible for maintaining the safety and security of hotel guests, team members, and property. This role provides a visible security presence, monitors hotel activity, responds to incidents and emergencies, and enforces hotel safety and security policies. The Loss Prevention Officer plays a critical role in protecting assets and ensuring a safe, welcoming environment within a full-service hotel.

• Patrol hotel property, including guest rooms, public areas, and back-of-house spaces, to ensure safety and security.
• Monitor entrances, exits, and access points to prevent unauthorized entry.
• Enforce hotel safety, security, and loss prevention policies and procedures.
• Maintain a visible presence to deter theft, vandalism, and unsafe behavior.

• Respond promptly to incidents including disturbances, accidents, thefts, and emergencies.
• Provide assistance during medical situations, evacuations, and fire alarms.
• Document incidents accurately and prepare detailed reports.
• Preserve evidence and follow proper procedures during investigations.

• Assist guests and team members in a professional, calm, and courteous manner.
• Address safety or security concerns promptly and elevate issues as needed.
• Support VIP guests, special events, and high-traffic periods.
• Provide directions and basic assistance as requested.

• Monitor CCTV systems and security alarms as assigned.
• Conduct routine inspections to identify hazards, suspicious activity, or policy violations.
• Report maintenance or safety concerns to the appropriate department.
• Support key control and access log procedures.

• Follow all company policies, safety procedures, and emergency response protocols.
• Assist with fire life safety procedures and emergency drills.
• Support audits, inspections, and loss prevention initiatives.
• Maintain confidentiality of sensitive information.

• High School Diploma or equivalent required.

• Previous security or loss prevention experience preferred.
• Experience in hospitality, hotel, or service‑oriented environments preferred.
• Training in emergency response or safety procedures preferred.

• Strong observation, judgment, and decision‑making skills.
• Ability to remain calm and professional in emergency situations.
• Strong written and verbal communication skills.
• Ability to patrol on foot and stand for extended periods.
• Ability to write clear and accurate reports.
• Basic computer skills for reporting and documentation.

• Ability to work flexible schedules including nights, weekends, and holidays.
• Professional appearance and adherence to grooming standards.
• Strong commitment to safety, integrity, and guest service.

• CPR Certification required.

• Medical, Dental, Vision and Life Insurance
• 401K, Paid Leave and Bonus Program
• Company‑paid short‑term and long‑term disability insurance
• Employee assistance program
• Tuition Reimbursement
• And many more

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.