Asset Protection - Agent - Shops at La Cantera

Responsibilities

• Resolve theft by using good judgment and conduct quality apprehensions in high shrinkage areas while strictly adhering to policy, procedures, and Asset Protection leadership guidance.
• Identify theft trends by leveraging technology, reporting and surveillance tactics.
• Drive a shrinkage reduction culture by implementing action plans and merchandise protection standards.
• Identify, escalate, and support internal theft investigations through various methods including exception-based reporting and surveillance systems.
• Investigate internal theft by gathering evidence and partnering with Asset Protection Leadership and Investigation teams.
• Use video systems to monitor theft activity and support investigations.
• Leverage RFID data to view merchandise movement at the highest level and aid item level investigations with merchandise inaccuracies.
• Maintain the general safety and security of customers, employees, and store by responding to, escalating, and reporting all store security and emergency incidents including medical emergencies.
• Support the security of our physical spaces by leading security audits, participating in store meetings, and leading shrinkage awareness efforts and training within the store.
• Serve as a member of the store Emergency Response Team (ERT) and actively participate in store emergency response training, including First Aid.
• Prepare and submit prompt and complete reports for all high-profile incidents, merchandise recoveries, investigations, policy violations, safety incidents and other illegal activities.
• Testify in court when summoned for criminal and/or civil cases.
• Build cross‑functional partnerships with store leaders, neighboring retailers, and local law enforcement.

• Ability to make and be accountable for decisions and use good judgment in a fast‑paced environment.
• Strong verbal and written communication skills.
• Interpersonal skills and the ability to maintain a high level of confidentiality.
• Calm demeanor when dealing with safety issues, including individuals who engage in aggressive behavior.
• Accountability, initiative, and a high level of ownership.
• Ability to work a flexible schedule based on business needs.
• Meet any state and local licensing requirements.
• Experience in investigative, asset protection and security procedures (preferred).
• Ability to maintain a high level of confidentiality.

• Hourly pay range: $21.60 – $22.50 (may vary by location).
• Eligible for performance‑based incentives/bonuses.
• Benefits include 401(k), medical/vision/dental/life/disability insurance options, paid time off accruals, holidays, and more (eligibility requirements may apply based on location, job level, classification, and length of employment).
• Merchandise discount and Employee Assistance Program resources.

Background checks will be conducted after a conditional offer. Applicants may be considered with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. Additional state and location specific notices, including accessibility assistance, are available in the Nordstrom Careers FAQ section.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location.