Frost Bank Center Building Security II Lead

Position: Frost Bank Center Building Security II Lead (FT)
The Security Lead II plays a vital role in maintaining a safe, secure, and professional environment at the Frost Bank Center and all surrounding SS&E properties. This individual ensures compliance with all established security policies and procedures while providing direct supervision, training, and leadership to a team of security officers.

The Security Lead II is responsible for controlling access to restricted areas, responding to alarms and emergency situations, and maintaining vigilance in identifying and mitigating potential safety or security risks. This role also supports event readiness, facilitates credential management, and ensures that all operations are conducted in alignment with SS&E's commitment to safety, integrity, professionalism, and exceptional guest experience.

This position serves as the primary on-site security contact during assigned shifts and exercises independent judgment to make timely operational and emergency decisions in the absence of senior leadership.

What You'll Do:

Access Control - Monitor and control access to restricted and secured areas (e.g., event level, loading dock, locker rooms). Operate and oversee alarm systems, surveillance cameras, and other security technologies to maintain situational awareness.
Patrols & Emergency Response - Conduct regular interior and exterior patrols of SS&E properties. Respond promptly and effectively to alarms, incidents, and emergencies following Frost Bank Center security protocols.
Operational Readiness - Support the Security Manager in ensuring the facility's readiness for events and daily operations. Coordinate with internal departments and external agencies to implement emergency and life-safety procedures.
Risk Management & Compliance - Ensure adherence to all SS&E, NBA, and local public safety standards. Identify and report safety or security hazards, assist in risk assessments, and recommend corrective actions.
Documentation & Reporting - Prepare accurate and detailed reports, including incident, accident, and daily activity logs. Maintain chain of custody for evidence and ensure reports comply with confidentiality and regulatory standards.
Communication & Service - Communicate professionally and effectively with guests, employees, vendors, and public safety officials. Provide accurate information and customer-focused assistance in a courteous manner.
Event Coordination - Collaborate with Event Operations, Guest Services, and other departments to plan and execute security measures for all events, ensuring a safe and positive experience for attendees and staff.
Team Oversight - Provide ongoing leadership, mentoring, and direction to security officers. Ensure tasks are completed efficiently, safely, and in accordance with SS&E policies and procedures.
Credential Management - Oversee the credentialing process for SS&E employees, contractors, vendors, and guests, ensuring all requests comply with access control policies.
Lost & Found Management - Maintain accurate logs and secure storage for lost and found items. Coordinate with guests and internal departments to ensure the appropriate return of recovered property.
Technology & Systems Oversight - Utilize and troubleshoot security-related technologies, including access control, CCTV, alarm, and visitor management systems. Report system malfunctions promptly for maintenance resolution.
Training & Development - Participate in and lead periodic training sessions related to emergency procedures, safety compliance, and customer service expectations for the security team

Who You Are:

High school diploma or equivalent required; some college coursework preferred.
Minimum 3+ years of experience in security, law enforcement, military, or related protective services field.
Minimum 2+ years of supervisory or leadership experience.
Must possess or be able to obtain and maintain a Texas State Security License.
Knowledge of security principles, practices, and technologies including CCTV, alarms, and access control systems.
Proficiency in Microsoft Office Suite, incident reporting software, and digital security systems.
Excellent written and verbal communication skills.
Ability to work flexible hours, including evenings, weekends, overnights, and holidays as required.
Valid Texas driver's license with an acceptable driving record preferred.

Physical Requirements:

Bachelor's degree or equivalent experience in Computer Information Systems or related field, in addition to 10+ years of relevant experience.
Ability to lift and carry up to 25 lbs.
Ability to perform prolonged standing and walking during shifts, including in extreme weather conditions
Ability to perform exterior patrols by foot or bicycle as needed
Must meet and maintain SS&E dress and grooming standards reflective of the organization's brand and professionalism

Working Conditions:

Work is performed in a combination of indoor and outdoor environments, including high-noise or high-traffic areas during events.
Requires frequent interaction with guests, vendors, and…