Protective Security Officer- Intermediate Level

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

As a dedicated Protective Security Officer II, you will provides armed response to emergency incidents involving workplace violence, active shooters, duress situations, medical emergencies, access control violations, and other safety and security situations in protection of the workforce. Performs as a team member in enforcing established procedures under supervision. Performs routine duties and identifies and reports problems in accordance with standard operating procedures.

Supports Senior PSOs and Security Management with overall team performance.

We offer a flexible work environment that requires an individual to be in the office 5 days per week. This position can be based in one of the following location:
San Antonio, TX. Relocation assistance is not available for this position.

What you'll do:

* Understands and applies policies and procedures displaying basic knowledge on operational matters.

* Responds to critical incidents and takes direction on immediate actions to stop acts of violence, render first aid, and resolve issues during the response phase of Incident Management.

* Participates in training drills, receives feedback on response, and participates in after action reviews for emergency response situations.

* Monitors alarms, cameras, fire alarm systems, and access control programs along with radio traffic, dispatching officers, coordinating response actions for critical incidents and documenting activities for escalation to incident reports.

* Controls access for employees and visitors, creates and issues credentials, and responds to policy violations.

* Performs patrols of facilities/properties to prevent trespassing, theft, vandalism, parking/traffic infractions and unauthorized conduct impacting the safety of the campus.

* Enforces parking and traffic controls and composes incident reports.

* Completes duty assignments and on-the-job duty position training.

* Conducts post-related activities during special events and supports executive protection or law enforcement during incident response.

* Documents shift activities, and ensures detailed information is passed on to team members.

* Attends and completes all training sessions and responds to feedback from security management and the training team.

* Completes Defensive Tactics and Handgun training and Standards Evaluation, complies with USAA Force Continuum, issue/turn-in, storage/transportation procedures and maintains State handgun licensing.

* Maintains current first aid training.

* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

* High School Diploma, General Equivalency Diploma, or applicable trade/technical school diploma.

* 1 or more years of physical security, law enforcement, or military combat arms experience.

* Ability to operate computer programs for access control, camera systems, alarm annunciation, radio dispatch and general use of Microsoft Office tools to include Word, Excel, and PowerPoint.

* Must possess valid state driver's license.

* Job Offer contingent on passing the MMPI evaluation.

* Initial and continued employment conditional upon passing USAA's Protective Security training standards within 3 attempts (for initial and follow-on training cycles) and obtaining required state armed security license and/or certification for assigned post state within 6 months.

What sets you apart:

* Ability to work weekends, holidays, and overtime if required

* First Aid/CPR Certification

* Demonstrates firearm proficiency

* Possess a current Level III Texas private security board security license.

* Ability to communicate clearly and effectively, both verbally and in writing.

* Ability to respond rapidly and effectively during emergency situations.

* Previous military or law enforcement experience preferred as applicable

* Prior experience using security related systems. Report management system, two-way radios, visitor management systems, and Microsoft Office suite of tools.

* Associates degree in Law Enforcement or Criminal Justice

* US military experience through military service or a military spouse/domestic partner [optional]

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed…