Loss Prevention Officer (Hotel Emma)-$18.00​/hr. (Hotel Emma)

Hotel Emma is seeking a service-driven, detail-oriented Loss Prevention Officer who is passionate about safety, guest care, and protecting the integrity of our property.

Primary Responsibilities

• Conduct routine patrols of the hotel, exterior perimeter, guest floors, stairwells, mechanical rooms, storage areas, public spaces, and back-of-house areas throughout the shift to ensure a safe, secure, and well-maintained environment.
• Monitor cameras, access points, elevators, exterior doors, and other security systems to identify and respond to unusual activity, safety concerns, and operational issues.
• Check in regularly with operational departments, including Front Office, Housekeeping, Food and Beverage, and other hotel outlets, to communicate presence on shift, gather updates, and support developing needs.
• Conduct radio, key, and access audits to ensure equipment and controlled items are properly signed out, accounted for, and escalated immediately when discrepancies are identified.
• Inspect guest and hotel vehicles, including house cars and golf carts, to confirm cleanliness, mileage, condition, and damage status, and complete required inspection documentation each shift.
• Support transportation and valet-related security by auditing locked vehicles, monitoring vehicle handling standards, and reporting concerns to hotel leadership as appropriate.
• Respond promptly to incidents, guest concerns, accidents, disturbances, alarms, and emergency situations; administer First Aid or CPR when necessary and contact EMS or emergency responders as appropriate.
• Assist guests with room access, safety concerns, welfare checks, and general support needs while maintaining professionalism, discretion, and hospitality standards.
• Identify, address, and document safety hazards, maintenance concerns, cleanliness issues, and security risks, including submitting or coordinating work orders through the appropriate systems.
• Maintain security of restricted areas, lock and unlock designated spaces as required, and verify that access-sensitive locations remain properly secured.
• Manage lost and found processes by recovering, documenting, storing, returning, and escalating guest items in accordance with hotel procedures.
• Investigate, label, coordinate, and communicate guest package handling and delivery activity in alignment with hotel procedures.
• Document all incidents, investigations, daily activity reports, and shift summaries accurately and thoroughly in accordance with Risk Management and hotel reporting standards.
• De-escalate guest or associate disturbances, escort unwelcome individuals from the property when necessary, and support management in maintaining a calm, orderly, and service-focused environment.
• Support overnight and operational needs across departments as necessary, including assisting with follow-up tasks, security checks, and property readiness expectations.

Job Requirements

• Education: High school diploma or equivalent required.
• Experience: Minimum of 2 years of experience in loss prevention, security, risk management, transportation support, or a related field, preferably in a luxury hotel, residential, or hospitality environment. Previous guest service experience required, with the ability to balance security responsibilities with a warm, service-oriented approach.
• Certifications and Licensing: Current CPR and First Aid certification preferred or ability to obtain within a designated timeframe. Must maintain a valid Texas driver license with at least one year of driving experience and an exemplary driving record and must be able to successfully pass initial background and driving record screening.
• Communication: Strong English communication skills, both spoken and written, with the ability to interact clearly and…