Security Account Manager; San Antonio, TX

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4 days ago Requisition

Position Overview

TheSecurity Account Manageroversees all operations, performance, and client relationships across a designated region. This role includes managing armed guard teams, ensuring compliance with legal and safety standards, and maintaining high levels of client satisfaction. The Security Account Manager is a key liaison between clients, field personnel, and Osen-Hunter senior leadership, ensuring effective service delivery and operational excellence.
The position is located and will report daily on-site in the San Antonio Area.

Duties

• Operational Management:
  • Oversee day-to-day security operations for sites within the assigned region.
  • Ensure armed guards are deployed, trained, and scheduled appropriately to meet client requirements.
  • Conduct routine site visits to evaluate guard performance and address operational challenges.
• Client Relationship Management:
  • Serve as clients' primary point of contact, ensuring their security needs are met.
  • Address and resolve client concerns promptly while maintaining professional communication.
  • Regularly review and assess the effectiveness of security plans, and suggesting improvements, as needed.
• Team Leadership and Development:
  • Lead and mentor staff in the recruitment, onboarding, and training armed guards in compliance with company policies and local regulations.
  • Provide ongoing coaching, feedback, and performance evaluations to ensure team excellence.
  • Foster a culture of professionalism, accountability, and continuous improvement.
• Compliance and Risk Management:
  • Ensure all armed guards comply with federal, state, and local laws, including licensing and firearms regulations.
  • Conduct risk assessments and implement mitigation strategies to safeguard personnel and assets.
  • Maintain accurate documentation for all security operations, including - but not limited to - incident reports, training records, and compliance audits.
• Financial and Resource Management:
  • Develop and manage budgets for assigned accounts, optimizing resource allocation and minimizing costs.
  • Monitor billing, invoicing, and payroll accuracy for assigned accounts.
  • Support business development efforts, including client renewals and new account acquisitions.
• Other duties as assigned.

Requirements

• Education:
  • Bachelor’s degree in security management, business administration, criminal justice, or a related field, preferred.
• Experience:
  • Minimum of fifteen (15) years in security operations management, with at least ten (10) years overseeing armed guard service or law enforcement/military security operations.
  • Proven track record in managing multiple accounts and large teams across diverse locations.
• Skills:
  • Strong leadership and decision-making capabilities.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in incident reporting systems, scheduling software, and Microsoft Office Suite.
  • Ability to analyze and respond to evolving security risks effectively.
  • Hold a valid driver’s license.
• Certifications and Licenses:
  • Must be a United States Citizen.
  • Must hold a current Top Secret security clearance with POLY.
  • Professional certifications such as Certified Protection Professional (CPP) or Physical Security Professional (PSP), preferred.

Working Conditions:

• Combination of office and field environments, including on-site visits to client locations.
• Must be readily available for duty, even during off-duty hours, unless on scheduled leave. May require evening, weekend, and holiday availability based on client needs and operational demands.
• Must be willing and able to conduct local/regional…