ISP Telecommunications Customer Premise Technician - Level IV

Overview

At PEARCE
, we offer a career that grows with you. Pearce is a technology-enabled provider of asset management solutions for mission-critical electromechanical infrastructure across North America, offering maintenance, repair, operations, and engineering services for UPS systems, backup power generators, battery energy storage, cooling systems, and related infrastructure in markets such as renewable energy, telecom, and data centers. Founded in 1998, Pearce has more than 4,000 employees and 28 locations in the U.S. Pearce is a wholly owned subsidiary of CBRE Group, Inc.

For more information, visit

Your Impact: The Telecom Customer Premise Technician - Level IV performs detailed installation, integration, and testing of Customer Premise fiber systems and routers with minimal supervision.

• Demonstrate mastery of installation skills and testing per Telco Standards and perform all Level IV duties with high competence and accuracy.
• Execute comprehensive equipment installation on a wide variety of fiber system installations, including system testing and integration.
• Apply knowledge of transport equipment from vendors such as Ciena, Fujitsu, Cisco, Nortel, Nokia, Dell, Juniper, and others.
• Understand fiber installation standards and procedures; read and follow Method of Procedures, order specifications, floor plans, equipment, and wiring documentation.
• Ensure documentation accuracy and completeness as required.
• Interface with customers, vendors, and teammates to complete testing and turn-up activities; perform turn-up and integration system testing.
• Uphold company safety procedures and administrative requirements; review subordinate time and expense documentation for accuracy.
• Comply with system update requirements for all installation documents.
• Resolve project-related issues using defined processes; read and apply job/equipment specifications, installation documents, schematics, and test records. Proficient at generating MOPs, high-risk activity reports, work schedules, test records, and project completion reports.
• Perform in-process and final quality audits to ensure items meet or exceed industry and customer standards; collaborate with Installation, Engineering, and Project Management teams.

• Minimum 5+ years of installation experience or an equivalent combination of experience and training; prior leadership experience required. Verizon installation experience is a plus.
• High school diploma plus two years of technical schooling or equivalent telecommunications installation training/experience.
• Strong problem-solving abilities and the capacity to follow written, oral, or diagram instructions; proficient with standard office software on a laptop.
• Ability to understand company/customer policies and safety requirements; excellent verbal and written communication skills.
• Valid driver’s license and ability to pass pre-employment background checks; indemnified to be insured.

• Travel within the home region in a company vehicle; may require overnight travel. Expenses are paid by the employer.
• Ability to work various shifts; physically able to lift up to 50 lbs, stand, walk, climb ladders, and crawl in tight spaces.

Base Pay Range: $62,000 - $72,000 USD

What We Offer:

a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with employer match; paid time off; tuition reimbursement; professional development; company vehicle and tools as required for the role.

We are an equal opportunity employer. All employment decisions are based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected by law.

Interested in building your career at Pearce? Apply through our careers portal.