Voice Admin

Location: San Antonio, TX 78251 preferred; but ultimately open to anyone in TX

Job Title: Voice Administrator (Avaya)

Pay: $28-35/hr

Contract: 1 year

Compliance: Must be willing to submit to background screening

Job Type &

Location:

This is a Contract position based out of San Antonio, TX.

A growing team in San Antonio is looking for an experienced Voice Administrator to support their Avaya environment while the organization transitions to Microsoft Teams Calling. This is a hybrid role requiring on-site presence once per week (Tuesdays, if local to San Antonio). Ideal candidates bring strong Avaya administration experience and the ability to manage a high-volume ticket queue.

• Manage and work through approximately 40 tickets per day
• Perform Moves, Adds, Changes, and Deletes (MACD) within the Avaya system
• Process user/phone setup updates including extensions, voicemail, and call routing
• Troubleshoot voice issues, call quality concerns, and feature-related problems
• Coordinate with telecom carriers to resolve circuit-related issues/outages
• Document work and maintain accurate updates in Service Now
• Contribute to the Microsoft Teams Calling transition project
• Proactively monitor, manage, and close out the task queue

• At least 2-3 years of hands-on Avaya System Administration experience
• Strong knowledge of Avaya Call Manager, Communication Manager, voicemail, and ACD
• Ability to troubleshoot voice and telephony issues independently
• Carrier circuit experience (Avaya, Spectrum, Verizon, etc.)
• Strong organizational skills and ability to handle high ticket volume
• Proficiency with Microsoft Excel (pivot tables, lookup functions)
• Basic knowledge of Microsoft Teams Calling is a plus
• Avaya IP Office experience is a plus

• Hybrid role, on-site once weekly (Tuesdays, if local to San Antonio);
  Remote if outside of San Antonio and/or surrounding areas
• Preference for candidates based in San Antonio, but open to candidates anywhere in Texas
• Contract length: 1 year
• Pay range: $28-$35/hr

The pay range for this position is $28.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in San Antonio, TX.

This position is anticipated to close on Feb 27, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.