Service Technician

Job Summary

Responsible for performing all custom cabinet service-related work including repairs and replacements, while representing the company in a professional manner and maintaining customer satisfaction.

• Using personal judgment and excellent craftsmanship, repair any defective and/or incorrect products. Replace only if creative repair is impossible.
• Inspect and critique installer work to ensure quality work. Approve installer bonus if work is complete. Report less than satisfactory work.
• Pad, peg, and adjust cabinets.
• Perform detailed artistry and touch up on cabinets using wax sticks, paints, crayons, wood burning tools, etc.
• Maintain paperwork to established guidelines.
• Maintain due date performance as defined by supervisor in order to meet all closings.
• Provide order for necessary material and parts.
• Identify areas of improvement and offer solutions, as well as implement changes to correct these areas (QR's).
• Work with other departments (i.e., sales and installation) to ensure quality work and customer satisfaction.
• Ensure the maximum throughput of products by minimizing costs and improving processes and product flow.
• Professional representation to the builder and/or customer.
• Must be timely for all scheduled appointments.

• Must have a high school diploma or equivalent.
• Must have ability to use tape measure and all necessary hand, power, and air tools.
• Must have expert quality and craftsmanship carpentry skills with the ability to customize repairs.
• Must have automobile, personal insurance, and current driver's license to drive to various customer locations.
• Must have your own necessary tools.
• Must have good independent judgement skills and apply accordingly.
• Excellent customer relation skills and effective communication.

• Must have corrected vision to:
  • travel to and from customer locations in order to make service visits.
  • complete forms and other necessary paperwork.
  • be aware of surroundings and location of items needed.
  • perform various job duties.
• Must have corrected hearing to listen to:
  • needs of customers in person and over the telephone.
  • needs and advice from supervisor and co-workers.
  • the environment to be aware of surroundings.
• Must be capable of communicating effectively with management, coworkers, and customers, both over the phone and in person.
• Stand and walk several hours or more per day.
• Lifts and carries heavy objects.
• Bends, stretches, reaches and twists while performing duties of the job.
• Frequently uses fingers to operate tools, grasp and use writing implements and papers, use tape measure and perform other job duties.
• Must be mentally alert and capable of remembering faces, names, oral instructions and details.
• Must be alert and able to identify a hazard, should one occur in order to avoid it, by correcting immediately or reporting immediately as necessary.

• Pushing: up to 10 lbs. of force to initiate and/or maintain – Duration:
  Constantly.
• Pushing: 10-25 lbs. of force to initiate and/or maintain – Duration:
  Frequently.
• Pushing: 20-50 lbs. of force to initiate and/or maintain – Duration:
  Occasionally.
• Pulling: up to 10 lbs. of force to initiate and/or maintain – Duration:
  Constantly.
• Pulling: 10-25 lbs. of force to initiate and/or maintain – Duration:
  Frequently.
• Pulling: 20-50 lbs. of force to initiate and/or maintain – Duration:
  Occasionally.
• Lifting: up to 10 lbs. – Duration:
  Constantly.
• Lifting: 10-25 lbs. – Duration:
  Frequently.
• Lifting: 20-50 lbs. – Duration:
  Occasionally.
• Lifting Patients/Residents: Up to 35 lbs. – Duration:
  Occasionally.
• Carrying: up to 10 lbs. – Duration:
  Constantly.
• Carrying: 10-25 lbs. – Duration:
  Frequently.
• Carrying: 20-50 lbs. – Duration:
  Occasionally.

• Hearing: Corrected to detect a minimum amplitude of 65 dB(A) for normal speaking voice at a distance of three feet.
• Vision: Corrected to 20/40.
• Color Discrimination: n/a.
• Taste: n/a.
• Smell: n/a.
• Talk: Talking with a normal voice approximates to sound pressure level 65 dB(A).