Installation Technician

Description

The field installation technician provides water tests, repairs, upgrades, maintenance, and installations for Culligan equipment and products. The technician will recommend and price additional Culligan products or services when appropriate. The technician's goal is to provide the maximum amount of service to clients to exceed their expectations.

• Consistent work hours
• Paid holidays
• Paid time off
• Medical, dental, and vision insurance
• Supplemental insurance
• Company‑provided life insurance and long‑term disability
• 401(k) retirement with company match
• Company picnics and holiday parties
• Company discounts

• Advise customers of needed repairs or upgrades; inform customers of maintenance agreement opportunities; sell new equipment and supplies.
• Complete paperwork related to tasks accurately and in a timely manner.
• Assist others with delivery and installation of products/equipment.
• Meet the physical demands of the job and work under different weather conditions.
• Maintain personal or company vehicle, tools, and equipment.
• Communicate positively with customers and staff.
• Follow all safety rules and Culligan policies; work weekends when needed.
• Install water conditioning and filtration equipment in residential or commercial venues.
• Drive a company truck to deliver products to customers according to daily route schedule.
• Manage daily routes independently to ensure timely delivery of product.
• Offer new products and services at the time of established product delivery.
• Accurately complete all required paperwork daily.
• Diagnose, repair, and perform preventive maintenance on water treatment equipment.
• Maintain friendly conversations with customers to communicate equipment status and provide solutions.
• Use company software.
• Identify additional services required and present all options to customers.
• Follow established safety procedures and written or verbal policies to ensure the safest and highest quality work.
• Dig using tools and power tools and apply basic plumbing knowledge by following technical procedures.
• Perform other related duties as assigned by management.

• This job has no supervisory responsibilities.

• High school diploma, GED, or one to three months related experience and/or training, or an equivalent combination of education and experience.
• Valid driver’s license.
• Basic plumbing experience.
• Mechanically inclined.
• Skilled in use of power tools and hand tools.
• Good verbal and written communication skills.
• Able to work a full‑time schedule.

• Diversity – Demonstrates knowledge of EEO policy; shows respect and sensitivity for cultural differences; educates others; promotes a harassment‑free environment; builds a diverse workforce.
• Ethics – Treats people with respect; keeps commitments; inspires trust; works with integrity; upholds organizational values.
• Customer Service – Manages difficult or emotional customer situations; responds promptly; solicits feedback; meets commitments.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information; develops alternative solutions; works well in group problem‑solving situations; uses reason with emotional topics.
• Quality – Demonstrates accuracy and thoroughness; seeks ways to improve and promote quality; applies feedback; monitors own work.
• Teamwork – Balances team and individual responsibilities; exhibits objectivity; gives and welcomes feedback; builds positive team spirit; puts team success above personal interests.
• Technical Skills – Assesses strengths and weaknesses; pursues training; continuously builds knowledge; shares expertise.

• Stand, walk, and sit continually.
• Use hand and finger dexterity continually.
• Climb, balance, bend, stoop, kneel, or crawl continually.
• Talk or hear continually.
• Taste or smell occasionally.
• Exposure to wet and/or humid conditions and moving mechanical parts occasionally.
• Work in high, precarious places occasionally.
• Exposure to outside weather and extreme heat or cold occasionally.
• Noise level usually quiet‑moderate.
• Lift and/or move up to 100 pounds frequently.
• Require close, distance, color, peripheral vision, depth perception, and focus adjustment.
• Can occasionally work in confined spaces.
• Use power tools, hand tools, machines, or vehicles.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.