Media Services Technician

Please see Special Instructions for more details.

N/A.

Position Information

Position Title

UIW Mission

University of the Incarnate Word is a Catholic institution that welcomes to its community persons of diverse backgrounds, in the belief that their respectful interaction advances the discovery of truth, mutual understanding, self-realization, and the common good.

Position Summary

The Media Services Technician is responsible for assisting the Media Services Manager and Lead Media Services Technician in the installation of classroom audiovisual and instructional technology equipment and coordination/delivery of audiovisual services to UIW classrooms as requested by faculty or other staff. Execution of duties requires strict adherence to customer service standards. The position reports to Media Services Manager.

UIW has been identified year after year as one of the nation’s Great Colleges to Work For based on employee feedback. UIW offers an outstanding benefits package for full-time employees that includes medical, dental, vision, flexible spending accounts, numerous paid holidays, vacation and sick leave. Tuition benefits include UIW tuition waivers, tuition exchange programs and Brainpower Connection discounts for employees and dependents.

Retirement benefits include 403b retirement plans with a 7% employer match, plus a retirement health solution. We also offer employer-paid Life/AD&D, long-term disability, pet insurance, an Employee Assistance Program ( EAP ), wellness programs, employee discount program, Public Service Loan Forgiveness ( PSLF ) eligibility and more! Please refer to the Human Resources webpage for additional details on our benefits and eligibility.

Job Duty Name

Job Duty Name Supports Media in Learning Spaces

Description of Job Duties

• Maintains, installs and supports classroom and meeting room technologies as required;
• Troubleshoots audiovisual equipment issues as required in a timely fashion;
• Provides training and support to faculty and staff of the use of classroom audiovisual equipment;
• Maintains proficiency in the installation and maintenance of desktop and laptop computers;
• Performs other duties as assigned.

Job Duty Name

Job Duty Name Coordinates Media Deliveries and Set-Ups

Description of Job Duties

• Oversees delivery and operation of requested audiovisual services;
• Maintains and updates the work order ticketing system to reflect requests or project completion;
• Reserves equipment as required in support of instructional and other campus activities.

Job Duty Name

Job Duty Name Provides Support to the Lead Media Services Technican and Manager, Media Services

Description of Job Duties

• Assists with audiovisual and instructional technology classroom installations;
• Collaborates in establishing and enforcing proper AV practices and procedures;
• Manages inventory control of media services equipment;
• Coordinates daily classroom technology checks;
• Advises senior staff on physical security issues related to audiovisual equipment;
• Participates in professional development as required;
• Supports leadership with cross-training of student workers.

Knowledge

Skills and Abilities

• Strong general management skills to supervise and train student workers;
• Strong knowledge of audiovisual and instructional technology equipment installation, including digital matrix switchers, digital signal processors, and projectors;
• Ability to organize, prioritize, and coordinate a number of projects simultaneously;
• Effective written and oral communication skills;
• Versatility to work effectively as an individual, team leader, or team member;
• Ability to work with minimal supervision;
• Ability to pivot with minimal notice to meet customer needs and deadlines;
• Proficient in Windows OS;
• Able to successfully perform basic IT hardware and software diagnostics (laptops, desktops, mobile computing devices, audio video hardware, peripherals, etc.);
• Overall understanding of audio/visual infrastructure and voice/data applications; ability to troubleshoot installing, testing and supporting AMX , Crestron and/or Extron control systems;
• Strong technical skills on a variety of audio/visual systems equipment;
• Ability to read drawings and…