Meter Technician - Customer Service

Grade 16 - Starting hourly rate: $22.00. Rate of pay depends on qualifications.

The Meter Technician installs, resets, removes, and tests water meters; responds to and diagnoses customer calls for leaks or no water on a daily basis; and maintains the water distribution infrastructure within and including the meter box while promoting and practicing a safe working environment.

All Specialties

• Performsadministrativedutesto supportfieldpersonnelactivitiesbyupdatingworkordersand servicesrequestsin thecomputerizedmaintenancemanagementsystem(INFOR) with findings, resourceusage,andcompletionstatus.
  
  Createsfollow-upworkordersforothergroupsas necessary.
• UtilizesGIS(Geo Cortex),blockmaps, and/oras-built drawingsinperformingdailyassignments.
• Coordinatesandprioritizesschedules,assignments,equipment,andmaterialstoensure completion of daily assignmentsandprojects.
• Organizes,cleansandmaintainsvehicle,tools,equipment,and facilities used totestandrepair meters,stocksvehiclewiththenecessarytools and supplies.
• Assistswiththesetupof workzonetrafficcontrolandpromotesandpracticesasafeworking environment.
• Establishesandmaintinseffectiveworkingrelationshipsandpublic relations.
• Correspondsregularlywithsupervisorviaemailto understandpriorities andcommunicateitems requiringimmediateattentionandexternalfollow-up.
• Performsotherdutiesasassigned.

• Removes defective meters, generally up to 12-inches in diameter; installs new meters; replaces/resets meter boxes.
• Repairswaterserviceleakswithinthemeterbox.
• Respondstoreportsofleaks,brokenmeters,nowatercomplaints, and service line repairs;makesfield inspections anddiagnosesproblemsinresponseto customer inquiries;makesrepairswhenproblemsare SAWS’responsibility and advisescustomerof needed repairswhenleaks arenotSAWS’ responsibility.
• Installs, activates, programs, reads, inspects, routes, tests, and replaces automated meter infrastructure equipment; programs and assigns water meters and communication devices to customer properties electronically.
• Organizes and maintains facility and/or vehicle parts inventories to ensure adequate tools and equipment required for testing, installation and repair of water meters and communication devices.
• Assistsin testingmetersinthe
  
  Meter
  
  Shopandin thefield.
• Operates a variety of hand tools, power tools and other equipment in the removal, installation, adjustment, repair, and servicing of meters.
• Readsresidential,commercialandindustrialmeters,asrequiredduringrepairsormetersets.

• Works under general supervision.

• High School Diploma or GED.
• Six (6) months’ experience in any utility work, minor plumbing repairs and/or any construction trades.
• Basic PC skills including Microsoft Word and Outlook.
• General skill in the use of simple hand tools and battery-operated hand tools.
• Valid Class “C” Texas Driver’s License.
• Pass position specific physical testing.
• Ability to report to work on time, maintain a good attendance record, and work all designated work schedules.

• Class “D” Texas Water Operator’s License
• Bilingual in English/Spanish.
• Experience utilizing the INFOR (Hansen) computerized maintenance management system.

• Exercises extreme caution and understanding of safety policies and procedures.
• Communicates effectively, verbally and in writing, with internal and external customers.

Physical requirements include lifting/carrying up to 20 pounds frequently and up to 55 pounds occasionally. Subject to standing, sitting, walking, climbing, bending, crawling, squatting, kneeling, and working in cramped and strained positions for long periods of time to perform job scope.

Working conditions are primarily outside, exposed to wet, humid, or extreme weather conditions; slippery, uneven surfaces; excessive noise; heavy traffic; and animals, snakes and poisonous insects and poisonous plants. Operates company vehicle on a daily basis.

May be required to work hours other than regular daytime schedules such as weekends, holidays, nights, on-call, and in emergency response situations.