Service Supervisor

Yates Company, LLC Service Supervisor

4738 Whirlwind Dr.
San Antonio, TX 78217

Salary: 40.00 - 45.00 USD / HOUR

What We Offer

• Competitive pay structure with growth potential
• Company truck, fuel card, and phone provided.
• Paid holidays and PTO
• Strong administrative and field support team
• Opportunity to help shape a growing service division backed by a proven, stable company.

Yates Company, LLC is a trusted mechanical contractor specializing in Building Automation Systems (BAS), HVAC service, and mechanical replacements across Central and South Texas. We partner with school districts, universities, municipalities, and commercial clients to deliver reliable, efficient mechanical solutions. Our reputation is built on quality, integrity, and long-term relationships — values that have helped us grow into one of the region’s most capable and respected mechanical service providers.

We are seeking a Service Supervisor to oversee the daily field operations of the HVAC Service Department, ensuring high-quality workmanship, adherence to safety and appearance standards, and consistent use of Service Titan for all workflow documentation.

This role serves as the central operational link between the Service Manager, Service Coordinator, and field technicians, maintaining communication throughout the day to ensure readiness, efficiency, and complete visibility of all job activity. The Service Supervisor also plays a critical role in preparing the next day’s service plan to improve technician productivity and customer satisfaction.

Essential Duties and Responsibilities:

• Review the Daily Dispatch Sheet, open jobs from the previous day, new service requests, and Service Titan Dispatch Board.
• Review technician locations, skillsets, and parts availability for upcoming work.
• Conduct daily team huddle with technicians discussing daily assignments and priorities confirming every technician has required materials, PPE, and POs.
• Visit active job sites to support technicians with diagnostics, customer discussions, or troubleshooting.
• Perform at least one quality inspection per day.
• Document and address any safety or workmanship deficiencies.
• Monitor Service Titan to confirm all technicians are clocked in, dispatched, and arrived.
• Review completed jobs in Service Titan for photo documentation, notes, materials, and compl eted forms;
  Contact technicians for corrections before the end of shift.
• Maintain open communication with Service Coordinator regarding technician status, job completions, and follow-up needs.
• Work directly with Service Coordinator conducting midday reviews, real-time updates, billing aspects, dispatch assignments, quote follow-ups, material tracking, etc.
• Verify Next-Day Readiness completing End of Each Day checklist.
• Coordinate with the Service Coordinator to confirm customer access, site contact information, and security requirements.
• Complete all End-of-Day Deliverables.
• Maintain thorough communication with all technicians ensuring they are aware of all tasks, start times, and locations.
• Provide updates to the Service Manager on overall department readiness.

Qualifications:

• High school diploma/GED equivalent; additional technical training or certification in HVAC systems is preferred.
• 3+ years of experience in a service supervisory role leading in the field overseeing commercial HVAC service and repair.
• 5+ years of commercial HVAC service experience.
• Proficiency in diagnosing and repairing chillers, package and split units, boilers, pumps, hydronic systems, electrical systems, and mechanical controls.
• Experience training and mentoring technicians.
• Computer proficiency skilled in MS Office Suite;
  Service Titan experience preferred.
• Strong customer service skills, with the ability to communicate effectively and build rapport with clients.
• Excellent written and verbal communication skills.
• Valid Texas driver’s license and clean driving record.

Work is performed in primarily commercial, industrial, institutional buildings, or other construction areas including outdoors environments with constant exposure to noise, dust, fumes, noxious odors, gases, mechanical and electrical hazards, metal shavings, moving objects, sharp edges, and…