Technical Resource Manager-Audio​/Visual

The Technical Resource Manageris responsible forthe daily oversight of installation and commissioning operations within the internal and external teams, ensuring projects are delivered according to proposal specifications and design. This role serves as the primary point of contact for installation questions and the key decision-maker for the local installation and field engineering  addition to internal team management, the Manager plays a vital role in quality assurance by conducting inspections withour internal teams as well as our subcontractor partners.

This position requires a hands-on leader dedicated to training, troubleshooting, process improvement, safety compliance, and fostering a positive culture within the department.

• Oversee all aspects of team management for installation teams, fabrication teams,fieldengineersand other technical team members as required, including hiring, retention strategies, and employee development.
• Administer corrective actions, including progressive discipline and termination when necessary.
• Conduct quarterly performance reviews to evaluate competencies andidentifyareas for improvement.
• Function as a mentor and trainer to the team, supporting professional growth and technical proficiency.
• Manage administrative functions including the weekly approval of timesheets, monthly expense reports, and PTO requests.

• Evaluate incoming projects to ensure all components meet company standards and assign projects to appropriate installation teams.
• Assist with construction communication between GC and Bluum Project Managers while teams are onsite.
• Up to, but not limited to – Daily Reports, Attending trailer meetings, etc…
• Audit installation and technician hours to manage overall teamutilizationeffectively.
• Ensure field teams have the necessary materials and jobsite conditions to successfully perform their duties.
• Address andassistinstall teams and field engineers when onsite issues arise, providing troubleshooting and technical guidance.
• Ensure all equipment is installed on customer sitesin accordance with proposal specifications and design documents.

• Verify and enforce the Bluum Master Subcontractor Agreement, including
  
  Bluum Quality Standardsandthe Bluum Installation Standards manual.
• Perform quarterly quality control inspections for local subcontractor partners to ensure alignment with company standards.
• Vet and Onboard potential new subcontractor partners as needed; verify compliance with licensing and other administrative requirements as needed.
• Manage safety protocols and ensure team members are working safely on job sites.
• Conduct and document mandatory safety meetings with at least a monthly cadence.

• Support Project Delivery and Administration teams by serving as a conduit to field teams and answering technical questions.
• Clearly and concisely elevate installationconcernstothe project management team and leadership.
• Stock andmaintainall installation vans with the necessary tools to complete installations.
• Responsible for the maintenance and upkeep of all installation fleet vehicles.

• Secondary diploma required
• Two (2) years of experience in a supervisory role is required.
• Five (5) years of direct experience in audio-visual installation is required.
• A minimum of 5 years’ experience installing A/V equipment andterminatingcables is necessary.
• Possession of a Low Voltage License (PLT or similar) is preferred.
• CTS certification is required(CTS-I or CTS-D are preferred).Candidates will be expected toobtainCTS certification within 6 months of hire as a condition of employment.
• CTS-Ior CTS-Dcertification is preferred;
  
  Candidates will be expected toobtainCTS-Icertification within 6 months of hire as a condition of employment.
• OSHA 30 Certification is preferred.
  
  Candidates will be expected toobtainOSHA 30certification within3months of hire as a condition of employment.

• Possess a comprehensive understanding of audio/video systems, including video (projection, production, switching, distribution), distributed audio, pro-audio, videoconferencing, integrated control systems, and mounting methods.
• Ability to handle a wide variety of projects,including those involving complex programming and configuration.
• Demonstrated strong technical proficiency, including the ability to interpret drawings, analyze signal flow, andprovidetechnical guidance.
• Ability to read and mark-up blueprints of…